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All channels, smart AI: Lime Connect unites
Lime Connect (formerly Userlike) is a leading customer communication software platform that combines live chat, messaging channels, and artificial intelligence into a centralized solution.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
Malmö, Sweden
Employees
N/A
Founded
N/A
Lime Connect (formerly Userlike) is a leading customer communication software platform that combines live chat, messaging channels, and artificial intelligence into a centralized solution. The system enables companies to efficiently bundle and process customer inquiries across various channels such as website chat, WhatsApp, Instagram, and email. A central element of the platform is the AI Automation Hub, which offers no-code AI automation for website and messaging channels. This allows recurring support requests to be resolved automatically, which relieves service teams and drastically shortens response times. In addition, Lime Connect offers the flexibility to customize widgets and channels using bot scripts via its own bot language, UBL (Lime Connect Bot Language). The platform connects seamlessly to existing CRM systems, databases, and external tools to ensure a continuous data flow. Lime Connect is aimed at service, support, and sales teams looking to digitalize, automate, and scale their customer communication. The software is available in German and English and helps companies increase conversion rates and sustainably improve customer satisfaction.
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
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User-friendliness & UI
Customer service & support team
Feature set (live chat, omnichannel, AI automation)
Integration & embedding into existing systems / website
Customer reviews for Lime Connect (formerly Userlike) present a highly positive overall picture: users particularly praise its high user-friendliness, fast and competent support, and wide range of features from live chat to omnichannel messaging and AI-based automation. The main strengths cited are simple implementation, good integration capabilities, and an overall fair price-performance ratio; occasionally, users criticize minor technical limitations (e.g., in reporting or detailed functions) and express a desire for more fine-tuning in certain areas. Lime Connect is particularly suitable for companies looking to professionally digitalize and scale their customer service – from SMEs to larger organizations that want to centrally manage multiple communication channels and work more efficiently through AI support.
AI-generated summary
Following its acquisition by Swedish CRM company Lime Technologies, the customer service software Userlike was rebranded as Lime Connect. The platform continues to focus on privacy-compliant omnichannel communication for the European B2B and B2C markets. Deeper integration into the Lime ecosystem seamlessly merges CRM processes and messaging channels like WhatsApp, complemented by GDPR-compliant AI chatbots.
Source: Publicly available product updates or press releases from Lime Connect (formerly Userlike).
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