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More revenue, less support load: Your customer chats on autopilot.
Lime Connect (formerly Userlike) is a leading, AI-powered platform for modern customer communication and automated support.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (453)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Sankt Lars vaeg 46, 222 70 Lund, Sweden
Employees
520
Founded
1990
Management
Tommas Davoust
Lime Connect (formerly Userlike) is a leading, AI-powered platform for modern customer communication and automated support. As part of the Swedish company Lime Technologies AB, which was founded in 1990 and now employs over 500 people, Lime Connect combines advanced chat and messaging technologies with artificial intelligence. The platform allows companies to consolidate customer inquiries from various channels such as live chat, WhatsApp, email, and social messaging into a central, shared inbox. A key feature is the integrated AI Agents, which handle customer inquiries fully automatically, as well as the AI Copilot, which assists service agents in real time. The offering is complemented by intelligent workflow automation, routing options, and GDPR-compliant WhatsApp newsletter delivery for marketing purposes. Lime Connect stands out with its GDPR-compliant architecture developed in Germany, offering maximum data security. Seamless integration with CRM systems like Lime CRM ensures a continuous customer history.
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Answers are based on the website and documents of Lime Connect.
Live chat and omnichannel features
AI automation and AI agents
User-friendliness & user interface
Customer service & support team
Customer reviews for Lime Connect (formerly Userlike) present a highly positive overall picture: particularly highlighted are the powerful live chat and omnichannel features, which centralize customer communication across websites, email, WhatsApp, social media, and other channels, as well as the AI automation that handles standard inquiries to relieve staff. Users also praise the relatively simple operation, helpful support, and good integration with existing systems; criticisms are isolated and relate to the pricing model for higher tiers or very large volumes. Lime Connect is therefore particularly suitable for medium-sized and larger companies looking for professional, scalable customer messaging with a strong focus on AI automation and WhatsApp/omnichannel communication, such as in e-commerce, SaaS, services, and B2C environments. According to reviews, small companies with very low support volumes sometimes pay closer attention to costs, but also benefit from the simple implementation and the opportunity to standardize and automate service processes early on.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Lime Connect has announced recent updates to its network platform and strategic partnerships to further strengthen the connection between talented professionals with disabilities and leading global companies. Technological upgrades within the Lime Network significantly optimize the application and matching process for members and employers. In addition, the organization is expanding its reach in the North American market through new collaborations in high-growth industries. These developments specifically support global corporations in implementing sophisticated diversity and inclusion strategies.
Source: Publicly available product updates or press releases from Lime Connect.