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Inbox for all channels – Jivo
Jivo (known for its product JivoChat) is an omnichannel customer communication platform founded in 2012 that helps businesses worldwide efficiently centralize all customer communications across various channels.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (646), Capterra (1569), Trustpilot (1146)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Rua Neves Armond 140, 29052-280 Vitoria, Brazil
Employees
96
Founded
2012
Jivo (known for its product JivoChat) is an omnichannel customer communication platform founded in 2012 that helps businesses worldwide efficiently centralize all customer communications across various channels. Headquartered in Vitoria, Brazil, with a dedicated team of around 96 employees, the company offers a powerful software solution for the global market. The platform bundles live chat, social networks, messenger services (such as WhatsApp, Telegram, and Facebook Messenger), telephony, and email traffic into a single, clear dashboard. This allows support teams to process customer inquiries much faster, minimize response times, and sustainably increase overall customer satisfaction. Key core features include a proactive live chat widget for websites to engage visitors directly, real-time visitor monitoring, integrated chatbots to automate standard inquiries, and detailed analytics for the sales funnel. Jivo is aimed at businesses of all sizes looking to optimize their online conversions and professionalize their customer service. The software is flexible to use and available in multiple languages, including English and Spanish.
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
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Answers are based on the website and documents of Jivo.
Consulting & support quality
Benefit for personal development
Variety of offers/services
Perceived value for money
Customer reviews of Jivo (or Jivo Group/Jivo Digital) describe the offering predominantly as highly helpful for personal and professional development, with particularly positive highlights on the competent, friendly advice and the overall high utility. The main strengths mentioned are the quality of support and professional competence, the variety of services, and an overall value for money perceived as fair, while significant systematic weaknesses are hardly mentioned in the available reviews. Jivo is therefore particularly suitable for B2B clients and professionals who value personal support, high-quality consulting, and a broad, development-oriented range of services.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Jivo is further expanding its position as a leading omnichannel communication platform through strategic feature releases and deeper CRM integrations. The platform is primarily aimed at small to medium-sized businesses worldwide to efficiently centralize customer service across channels such as WhatsApp, live chat, and social media. Through the continuous integration of AI-powered chatbots and global partnerships, Jivo optimizes customer interaction and sustainably increases conversion rates in the B2B and e-commerce sectors.
Source: Publicly available product updates or press releases from Jivo.