Inhalte werden geladen...
One service for all teams: Resolve incidents faster
Jira Service Management by Atlassian is a leading IT Service Management (ITSM) solution built on the Jira platform.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
George Street 341, 2000 Sydney, Australia
Employees
13000
Founded
2002
Management
Mohamed Sameem
Jira Service Management by Atlassian is a leading IT Service Management (ITSM) solution built on the Jira platform. Founded in 2002 and headquartered in Sydney, Australia, Atlassian helps companies optimize their workflows with over 13,000 employees worldwide. The platform consolidates service requests, incidents, problems, and changes into a central system, seamlessly connecting development, IT, and business teams. Core features include comprehensive request and incident management, problem and change management, and integrated asset and configuration management. Native integration with Confluence enables powerful knowledge management for self-service. Additionally, the solution offers AI-powered virtual agents, automated workflows, and SLA monitoring to continuously improve service quality. Jira Service Management is highly flexible and scalable. The platform meets strict compliance standards such as GDPR, ISO/IEC 27001, SOC 2, and HIPAA. It is available in multiple languages, including German, English, French, and Spanish, making it ideal for agile organizations seeking fast and transparent collaboration between IT and business.
Ask about pricing, features, integrations, or comparisons. Our AI assistant can help with up-to-date information.
Ease of use / modern interface
Customizability / flexibility
Automation
Ticket and request management
Customer opinions on Jira Service Management are predominantly positive overall: efficient ticket and request management, automations, strong customizability, and ITSM features are praised particularly often. A somewhat complex structure and a steeper learning curve are cited as main weaknesses; the product is especially suitable for IT teams and organizations that want to map internal or external service management with ITIL-aligned processes and Atlassian integration.
AI-generated summary
Atlassian has introduced significant updates for Jira Service Management (JSM) aimed at optimizing IT and Enterprise Service Management processes through artificial intelligence. The deep integration of Atlassian Intelligence allows companies to largely automate first-level support using virtual agents and accelerate workflows. Furthermore, Atlassian is strengthening its market position with expanded asset management features and improved scalability for large global enterprises. These innovations are primarily targeted by the manufacturer at IT decision-makers and cross-functional enterprise teams in regulated markets.
Source: Publicly available product updates or press releases from Jira Service Management (Atlassian).
This section will soon show highlights from social networks, including community perspectives, trends, and recurring topics.