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From incident to release: Your IT service management on autopilot.
Ivanti Neurons for ITSM is an advanced, cloud-native IT Service Management (ITSM) solution designed to automate and optimize IT support and helpdesk processes throughout the entire service lifecycle.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (305), Capterra (55), Trustpilot (107)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
10377 S Jordan Gtwy, 84095-3701 South Jordan, United States
Employees
3000
Founded
1985
Management
Dennis Kozak
Ivanti Neurons for ITSM is an advanced, cloud-native IT Service Management (ITSM) solution designed to automate and optimize IT support and helpdesk processes throughout the entire service lifecycle. Founded in 1985 and headquartered in South Jordan, Utah, the global company now employs around 3,000 people. The platform offers comprehensive features such as incident, problem, change, and release management, as well as an integrated Configuration Management Database (CMDB). Through seamless integration into the Ivanti Neurons platform, companies can proactively manage endpoints and security risks. Ivanti Neurons for ITSM features flexible deployment options (cloud, on-premises, or hybrid) and a powerful low-code/no-code workflow designer. The solution meets the highest security and compliance standards, including ISO/IEC 27001, SOC 2 Type II, HIPAA, and GDPR. This makes it ideal for medium to large enterprises looking to manage their IT infrastructure efficiently and securely in hybrid work environments.
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Answers are based on the website and documents of Ivanti Neurons for ITSM.
Adaptability & flexibility of workflows
Functional scope / ITIL and enterprise features
Integration with asset, endpoint, & security management
User interface & ease of use
Customers rate Ivanti Neurons for ITSM predominantly positively, particularly because of its high adaptability, broad ITIL-oriented functional scope, and close integration with asset, endpoint, and security management. The greatest strengths are considered to be enterprise features, flexible deployment options (cloud/on-prem), and the ability to map complex service workflows, while criticism focuses primarily on UI ergonomics, configuration effort, occasional performance issues, and a pricing model that is more on an enterprise level. Ivanti Neurons for ITSM is particularly suitable for medium to large companies with mature IT or enterprise service management processes that are looking for a highly integrated, customizable platform and are willing to invest in initial implementation and ongoing administration.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Ivanti has announced significant enhancements for "Ivanti Neurons for ITSM" aimed at revolutionizing IT service delivery through advanced AI capabilities and automated self-healing processes. Through strategic partnerships and the expansion of local cloud infrastructure in Europe and North America, the company is responding to increased compliance and data privacy requirements of global B2B companies. The modernized platform is primarily aimed at IT decision-makers in medium-sized and large corporations who want to maximize operational efficiency and reduce ticket volumes.
Source: Publicly available product updates or press releases from Ivanti Neurons for ITSM.