Ivanti Neurons for ITSM
From incident to release: Your IT service management on autopilot.
Ivanti Neurons for ITSM is a highly sophisticated, cloud-native IT Service Management (ITSM) solution designed to automate and optimize IT support and helpdesk processes across the entire service lifecycle.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
10377 S Jordan Gtwy, 84095-3701 South Jordan, United States
Employees
3000
Founded
1985
Management
Dennis Kozak
Overview
Ivanti Neurons for ITSM is a highly sophisticated, cloud-native IT Service Management (ITSM) solution designed to automate and optimize IT support and helpdesk processes across the entire service lifecycle. Founded in 1985 and headquartered in South Jordan, Utah, the global company currently employs around 3,000 people. The platform offers comprehensive features such as incident, problem, change, and release management, as well as an integrated Configuration Management Database (CMDB). Through seamless integration into the Ivanti Neurons platform, companies can proactively manage endpoints and security risks. Ivanti Neurons for ITSM stands out for its flexible deployment options (cloud, on-premises, or hybrid) and a powerful low-code/no-code workflow designer. The solution meets the highest security and compliance standards, including ISO/IEC 27001, SOC 2 Type II, HIPAA, and GDPR. This makes it ideal for medium to large enterprises looking to manage their IT infrastructure efficiently and securely in hybrid work environments.
Core features
Compliance & security
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Customizability & flexibility of workflows
Feature set / ITIL and enterprise features
Integration with asset, endpoint, & security management
User interface & ease of use
Summary of customer feedback
Customers rate Ivanti Neurons for ITSM predominantly positive, particularly for its high customizability, broad ITIL-oriented feature set, and close integration with asset, endpoint, and security management. The biggest strengths are considered to be enterprise features, flexible deployment options (cloud/on-prem), and the ability to map complex service workflows, while criticism focuses primarily on UI ergonomics, configuration effort, occasional performance issues, and a pricing model that is positioned at the enterprise level. Ivanti Neurons for ITSM is particularly suitable for medium to large enterprises with mature IT or Enterprise Service Management processes looking for a highly integrated, customizable platform and willing to invest in initial implementation and ongoing administration.
AI-generated summary
🚀 Product updates & press releases
Ivanti has announced significant enhancements for "Ivanti Neurons for ITSM," aiming to revolutionize IT service delivery through advanced AI capabilities and automated self-healing processes. Through strategic partnerships and the expansion of local cloud infrastructure in Europe and North America, the company is responding to increased compliance and data protection requirements of global B2B enterprises. The modernized platform is primarily aimed at IT decision-makers in medium-sized and large corporations looking to maximize operational efficiency and reduce ticket volumes.
- •Product updates: Integration of generative AI and proactive self-healing workflows to automatically resolve IT issues at endpoints.
- •Partnerships & integrations: Closer collaboration with leading security providers to directly correlate vulnerability and service data within the ITSM system.
- •Regional expansion & compliance: Opening of new cloud data centers in the EU to comply with strict local data protection regulations such as GDPR.
- •Target group focus: Provision of tailored dashboards for IT service desk managers and compliance officers in highly regulated industries.
Source: Publicly available product updates or press releases from Ivanti Neurons for ITSM.
📰 Social media feedback about the product
Since no social media mentions or concrete data on Ivanti Neurons for ITSM were provided for the analysis, an evaluation of sentiment or content topics is not possible. No information regarding praise, criticism, or open questions from Reddit or X/Twitter is available. Accordingly, no qualitative or quantitative assessment can be made.
- •No mentions or data were provided for analysis.
- •An assessment of features, issues, or competitive comparisons is not possible due to the lack of a database.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.
See Ivanti Neurons for ITSM in action
Ivanti Neurons Tutorial for Newbies | Ivanti Neurons for ITSM Demo