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One portal, all channels: Your ITIL service desk for fast support and smart knowledge.
InvGate Service Management is a modern, ITIL-compliant IT Service Management (ITSM) and Enterprise Service Management (ESM) platform designed to optimize IT operations and automate workflows across departments.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
5926 Avenida del Libertador, C1428 Buenos Aires, Argentina
Employees
260
Founded
2009
Management
Ariel Gesto
InvGate Service Management is a modern, ITIL-compliant IT Service Management (ITSM) and Enterprise Service Management (ESM) platform designed to optimize IT operations and automate workflows across departments. Founded in 2009 in Buenos Aires, Argentina, by Ariel Gesto, the company has grown into a global player with over 260 employees, serving customers worldwide. The platform stands out for its no-code approach, allowing organizations to build customized workflows without programming effort using a visual drag-and-drop builder. Core features include a centralized service desk, a customizable self-service portal, omnichannel ticket management, and an integrated knowledge base. A key highlight is the built-in AI capabilities, which offer automatic ticket classification, intelligent routing, and AI-powered suggestions for support agents. Through seamless integration with InvGate Asset Management, hardware and software assets can be linked directly to service tickets, enabling full CMDB visualization. InvGate meets the highest security standards and is certified according to ISO/IEC 27001:2022 and SOC 2 Type II.
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User-friendliness & UI
Ticketing & workflow functions (ITSM processes)
Configurability & customizability
Reporting & dashboards
Reviews of InvGate Service Management are predominantly positive; the user-friendly interface, powerful ticketing and workflow features, and high customizability to individual processes are particularly highlighted. Users primarily cite ease of use, structured mapping of ITIL/ITSM processes, and insightful reporting options as key strengths, while criticism is rather isolated, focusing on detailed features, occasional performance issues, or specific configuration efforts. The tool is particularly suitable for medium-sized and larger companies looking for a modern, highly configurable service desk for IT or Enterprise Service Management with a good price-performance ratio.
AI-generated summary
InvGate has introduced pioneering updates for its service management platform, placing a stronger focus on artificial intelligence and global market expansion. With the launch of 'InvGate Copilot', support teams benefit from AI-powered ticket summaries and automated workflows. At the same time, the company is strengthening its market position in North and Latin America through new B2B partnerships and expanded compliance certifications. These developments particularly support mid-market and enterprise customers in optimizing their IT infrastructure.
Source: Publicly available product updates or press releases from InvGate Service Management.
No social media mentions or specific data on InvGate Service Management were provided for analysis. Due to this lack of data, a content evaluation of topics, praise, or criticism is not possible. Accordingly, no concrete trend or detailed sentiment profile can be determined.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.