InvGate Service Management

Name: InvGate Service Management
Brand: InvGate Service Management

One portal, all channels: Your ITIL service desk for fast support and smart knowledge.

BenchTrust Score:78/100

Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.

BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly

Review data basis: G2 (24), Capterra (112), Trustpilot (63)

BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.

Overview

InvGate Service Management is a modern, ITIL-compliant IT Service Management (ITSM) and Enterprise Service Management (ESM) platform designed to optimize IT operations and automate workflows across departments. Founded in 2009 in Buenos Aires, Argentina, by Ariel Gesto, the company has grown into a global player with over 260 employees, serving customers worldwide. The platform is characterized by its no-code approach, which allows companies to create customized workflows using a visual drag-and-drop builder without any programming effort. Core features include a centralized service desk, a customizable self-service portal, omnichannel ticket management, and an integrated knowledge base. A special highlight is the integrated AI capabilities, which offer automatic ticket classification, intelligent routing, and AI-powered suggestions for support agents. Through seamless integration with InvGate Asset Management, hardware and software assets can be linked directly to service tickets, enabling full CMDB visualization. InvGate meets the highest security standards and is certified according to ISO/IEC 27001:2022 and SOC 2 Type II.

Core features

ITIL-ready service management platformCore

Centralized service desk with omnichannel ticket creation

Customizable self-service portal and integrated knowledge base

Drag-and-drop visual workflow builder for no-code process design

AI-assisted ticket classification, routing, and agent suggestions

SLA management and custom dashboards for KPI monitoring

Multi-department support for IT and non-IT service teams

Integration with InvGate Asset Management for CMDB visualization

Compliance & security

ISO/IEC 27001:2022

Information security

SOC 2 Type II

Security and availability

Contact the provider

invgate.com

Supported languages

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💬 Customer feedback summary

80% mention this

User-friendliness & UI

75% mention this

Ticketing & workflow functions (ITSM processes)

60% mention this

Configurability & adaptability

55% mention this

Reporting & dashboards

Summary of customer feedback

In the reviews, InvGate Service Management is rated predominantly positively; the user-friendly interface, the powerful ticketing and workflow functions, and the good adaptability to individual processes are particularly highlighted. Users cite the ease of use, the structured mapping of ITIL/ITSM processes, and meaningful reporting options as main strengths, while criticism is expressed rather selectively regarding detailed functions, occasional performance issues, or specific configuration efforts. The tool is particularly suitable for medium-sized and larger companies looking for a modern, highly configurable service desk for IT or Enterprise Service Management with a good price-performance ratio.

AI-generated summary

📰 News & community feedback

🚀 Product updates & press releases

InvGate has introduced groundbreaking updates for its service management platform, placing an increased focus on artificial intelligence and global market expansion. With the introduction of the 'InvGate Copilot', support teams benefit from AI-powered ticket summaries and automated workflows. At the same time, the company is strengthening its market position in North and Latin America through new B2B partnerships and expanded compliance certifications. These developments particularly support medium-sized and enterprise customers in optimizing their IT infrastructure.

•AI-powered product features: Introduction of the 'InvGate Copilot' for optimized ticket analysis and automated draft responses.
•Expanded compliance: Confirmation of ITIL 4 compliance through official certifications to secure global quality standards.
•Seamless ITAM integration: Optimized connection between service desk and asset management for efficient management of IT resources.
•Regional B2B expansion: Targeted expansion of sales and partner networks in the North American and Latin American regions.

Source: Publicly available product updates or press releases from InvGate Service Management.

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