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Secure, fast, decentralized: Element brings sovereign real-time communication to your team – encrypted on any device.
Element is a technology company founded in 2017 and headquartered in London, specializing in secure, sovereign, and interoperable real-time communication solutions.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
Turnham Green Terrace 14, W4 1QU London, United Kingdom
Employees
110
Founded
2017
Management
Patrick Alberts
Element is a technology company founded in 2017 and headquartered in London, specializing in secure, sovereign, and interoperable real-time communication solutions. With around 110 employees, the company develops products based on the decentralized, open-source Matrix protocol. The platform serves as a highly secure alternative to traditional tools like Microsoft Teams, Slack, and WhatsApp. Element offers end-to-end encrypted messenger services, VoIP telephony, and video conferencing for businesses, government agencies, healthcare, and the defense sector. Core products include the Element App (web, desktop, and the mobile app Element X) as well as flexible hosting options such as the Element Server Suite for on-premise installations and the Element Enterprise Cloud. A key advantage is interoperability: via bridges, Element can be seamlessly connected to other platforms like Teams, Signal, or WhatsApp. The company places the highest value on digital sovereignty and compliance. The solutions meet strict security standards and comply with GDPR, ISO 27001, SOC 2, and HIPAA. The company is led by CEO Matthew Hodgson.
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Security & Encryption
Decentralization & Data Sovereignty
User-friendliness & Interface
Feature Set (group chats, audio/video, bridges to other messengers)
Customers rate Element predominantly positively, highlighting in particular security, encryption, decentralization, and the wide range of features. Main strengths are considered to be data protection, digital sovereignty, and flexible collaboration features (group chats, audio/video calls, bridges to other systems), while criticisms tend to relate to performance, occasional UI inconsistencies, and the sometimes complex setup of an own Matrix homeserver. Element is particularly suitable for security- and privacy-conscious companies, public institutions, and tech-savvy teams that prioritize open standards (Matrix) and control over their communication infrastructure.
AI-generated summary
Element continues to drive its positioning in the field of sovereign and secure communication through targeted product updates and strategic partnerships in the public sector. The introduction of the Element Server Suite (ESS) enables companies and public authorities to simplify the management of their decentralized communication infrastructure while ensuring maximum compliance. By integrating tap-proof video conferencing via Element Call and adapting to national security standards, the company is strengthening its market presence in Europe, particularly in the German B2G sector.
Source: Publicly available product updates or press releases from Element.
Since no social media mentions or data were provided for the analysis, a content evaluation is not possible. No statements can be made about specific topics, criticisms, or praise regarding Element. There is no database available, which is why no trends or tendencies can be derived.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.