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Book, manage, report: Your entire business trip in one hand – via app and platform.
Egencia is a leading global provider of business travel management solutions, founded in 2002 and now operating as part of American Express Global Business Travel.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (225), Capterra (67), Trustpilot (415)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
666 3rd Avenue, 10172 New York, United States
Employees
2700
Founded
2002
Management
Egil Riisnes
Egencia is a leading global provider of business travel management solutions, founded in 2002 and now operating as part of American Express Global Business Travel. Headquartered in New York with around 2,700 employees, the company supports organizations of all sizes in making their business travel activities efficient, safe, and cost-transparent. The platform offers a fully integrated end-to-end solution available as both a web application and a mobile app. Travelers, travel arrangers, and travel managers can book and manage flights, hotels, train connections, and rental cars through a centralized self-service portal. Through seamless integration of expense tools, travel bookings are linked directly to expense reporting. Special features of Egencia include the AI-powered 'Egencia Travel Advisor' and a Conversational AI Assistant that support users with booking and management. In addition, the platform offers comprehensive dashboards for data visualization, detailed reporting and analytics features to optimize the travel program, as well as configurable travel policies and duty-of-care features to ensure compliance with duty of care. With a global network and a combination of digital technology and personal support, Egencia optimizes the entire business travel experience.
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
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Answers are based on the website and documents of Egencia.
User-friendliness
Customer service / staff friendliness
Booking speed / easy booking
Travel selection / variety of offers
Customer opinions on Egencia are predominantly positive overall, with a clear focus on ease of use, fast booking processes, and friendly support. The main strengths mentioned are user-friendliness, the wide selection of travel options, and professional support; criticism tends to arise regarding costs, individual process details, and occasionally platform quality. Egencia is particularly suitable for companies and business travelers looking for a centralized, uncomplicated travel management solution with broad access to inventory.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Egencia, an American Express Global Business Travel brand, is strengthening its position in the B2B business travel market through targeted product updates and technological enhancements. The focus is on optimizing travel expense management and introducing new tools for sustainability reporting. Through improved API interfaces and mobile services, the offering is aimed at global companies looking to digitize their travel processes and precisely manage compliance requirements.
Source: Publicly available product updates or press releases from Egencia.