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EasyVista: Less IT chaos, more productivity – your smart triad for Incident, Request, and Problem Management
EasyVista is a leading global provider of software solutions for IT Service Management (ITSM) and IT Operations Management (ITOM).
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (535)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Allee Bienvenue 10, 93160 Noisy-le-Grand, France
Employees
390
Founded
1988
Management
Patrice Barbedette
EasyVista is a leading global provider of software solutions for IT Service Management (ITSM) and IT Operations Management (ITOM). Founded in 1988 and headquartered in Noisy-le-Grand, France, the company supports over 3,000 customers worldwide with around 390 employees in modernizing and automating their service processes. The core platform, particularly the EV Service Manager, offers a powerful, AI-powered, and ITIL-compliant ITSM solution. It brings together incidents, service requests, changes, assets, and complex workflows on a single, user-friendly platform. Key features include a codeless drag-and-drop workflow designer, an end-user self-service portal, omnichannel ticketing, and integrated asset and CMDB management. EasyVista stands out for its flexible deployment options (SaaS cloud or on-premises) and high integration capability via REST APIs. With security certifications such as ISO 27001 (data center), SSAE 18, and TX-RAMP, as well as full GDPR compliance, EasyVista guarantees the highest standards of data protection and information security. The platform is available in multiple languages, including German, English, French, Spanish, Italian, and Portuguese, making it ideal for globally operating enterprises.
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Answers are based on the website and documents of EasyVista.
Functional scope / ITSM features
Easy implementation / rollout
Automation / workflows
User-friendliness / operation
Customer opinions on EasyVista are predominantly positive overall, mainly due to the broad range of functions, the ITSM and helpdesk features, as well as the automation and workflow capabilities. The main strengths mentioned are the easy implementation and the abundance of features; potential weaknesses tend to relate to pricing and support issues, though these do not clearly dominate. EasyVista is particularly suitable for medium to large IT teams looking for a flexible ITSM/ESM platform with strong automation and self-service capabilities.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
EasyVista is driving the integration of artificial intelligence into its ITSM and ITOM platforms to increase IT service efficiency for medium and large enterprises. By combining EasyVista Self-Help, EV Observe, and EV Reach, the company offers a holistic suite for proactive problem resolution and automation. Geographically, EasyVista is strengthening its presence in Europe and North America through strategic partnerships and targeted service expansions. These developments aim to support IT departments worldwide in reducing operational and support costs.
Source: Publicly available product updates or press releases from EasyVista.
See EasyVista in action
Discover the EasyVista ITSM Platform in 6 Minutes | #itsm #itom #itam