EasyVista
EasyVista: Less IT chaos, more productivity – your smart triad for incident, request, and problem management
EasyVista is a leading global provider of software solutions for IT Service Management (ITSM) and IT Operations Management (ITOM).
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
Allee Bienvenue 10, 93160 Noisy-le-Grand, France
Employees
390
Founded
1988
Management
Patrice Barbedette
Overview
EasyVista is a leading global provider of software solutions for IT Service Management (ITSM) and IT Operations Management (ITOM). Founded in 1988 and headquartered in Noisy-le-Grand, France, the company supports over 3,000 customers worldwide with around 390 employees in modernizing and automating their service processes. The core platform, particularly the EV Service Manager, offers a powerful, AI-powered, and ITIL-compliant ITSM solution. It consolidates incidents, service requests, changes, assets, and complex workflows on a single, user-friendly platform. Key features include a codeless drag-and-drop workflow designer, a self-service portal for end users, omnichannel ticketing, and integrated asset and CMDB management. EasyVista stands out for its flexible deployment options (SaaS cloud or on-premises) and high integration capability via REST APIs. With security certifications such as ISO 27001 (data center), SSAE 18, and TX-RAMP, as well as full GDPR compliance, EasyVista guarantees the highest standards of data protection and information security. The platform is available in multiple languages, including German, English, French, Spanish, Italian, and Portuguese, making it ideal for globally operating companies.
Core features
Compliance & security
Ask about pricing, features, integrations, or comparisons. Our AI assistant can help with up-to-date information.
Functional scope / ITSM features
Simple implementation / introduction
Automation / workflows
User-friendliness / operation
Summary of customer feedback
Customer opinions on EasyVista are predominantly positive overall, especially due to the wide range of functions, the ITSM and helpdesk features, as well as the automation and workflow capabilities. The main strengths mentioned are the simple implementation and the many features; possible weaknesses tend to be pricing and support issues, without these clearly dominating. EasyVista is particularly suitable for medium-sized to larger IT teams looking for a flexible ITSM/ESM platform with strong automation and self-service features.
AI-generated summary
🚀 Product updates & press releases
EasyVista is driving the integration of artificial intelligence into its ITSM and ITOM platforms to increase IT service efficiency for medium-sized and large enterprises. By combining EasyVista Self-Help, EV Observe, and EV Reach, the company offers a holistic suite for proactive problem resolution and automation. Geographically, EasyVista is strengthening its presence in Europe and North America through strategic partnerships and targeted service expansions. These developments aim to support IT departments worldwide in reducing operational and support costs.
- •AI-Powered Automation: Deeper integration of artificial intelligence for automated ticket classification and faster resolution of IT incidents.
- •Holistic ITOM with EV Observe: Real-time monitoring of IT infrastructure to proactively prevent system outages.
- •Remote Support Integration: Seamless connection with EV Reach allows technicians direct access and resolution of end-user device errors.
- •Focus on MSPs and Partners: Expansion of the global partner program to open up new customer segments in the mid-market.
- •User-Friendly Low-Code Platform: Reduction of implementation costs through intuitive, code-free customization options for service workflows.
Source: Publicly available product updates or press releases from EasyVista.
📰 Social media feedback about the product
Since no specific social media mentions or data for EasyVista were provided for the analysis, a content-based evaluation cannot take place. Any reports on specific features, praise, criticism, or open questions from users are missing. To avoid speculation, the sentiment is classified as neutral.
- •Lack of Database: No mentions from Reddit or X/Twitter were transmitted.
- •No concrete statements regarding strengths, weaknesses, or use cases of EasyVista are possible.
- •A comparison with competitors or an industry analysis is not feasible due to the lack of information.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.
See EasyVista in action
Discover the EasyVista ITSM Platform in 6 Minutes | #itsm #itom #itam