ClickUp

Name: ClickUp
Brand: ClickUp

One chat for everything: Team, tasks, and threads seamlessly united in one place.

ClickUp is a cloud-based all-in-one productivity platform that combines task, project, and chat collaboration in a central application.

BenchTrust Score:95/100

Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.

BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly

Review data basis: G2 (12525)

BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.

Overview

ClickUp is a cloud-based productivity and work management platform founded in 2017 and headquartered in San Diego, California. The company employs around 1,600 people and has established itself as a leading all-in-one workspace used by over 4 million users worldwide. The platform bundles task, project, and process management in a central application to increase the efficiency of teams of all sizes. A core component of the solution is the integrated chat and collaboration feature. This allows teams to communicate via in-app chat directly in Spaces, comment on tasks via discussion-based threads, and use @-mentions for people or objects. In addition, files and links can be shared directly, while a central inbox handles notifications. The seamless integration of chat, documents (ClickUp Docs), and whiteboards eliminates the need to switch between different isolated tools. ClickUp meets high security and compliance standards, including GDPR, SOC 2, ISO 27001, ISO 27017, ISO 27018, and PCI DSS, and offers HIPAA support for enterprise customers.

Core features

In-app chat for direct messages and group chats within SpacesCore

Commenting on tasks including discussion-based threads and replies

@-mentions of people, tasks, and other objects in comments and chat

File and link sharing directly in task comments and chats

Notifications and inbox for new chat messages and comments

Integration of chat communication with tasks, Docs, and whiteboards in one workspace

Compliance & security

DSGVO

GDPR compliant

SOC 2

Security and availability

ISO 27001

Information security

ISO 27017

Cloud security

ISO 27018

Protection of personal data

PCI DSS

Secure payment data

HIPAA

Protection of health information

Contact the provider

clickup.com

Supported languages

AI assistant for ClickUp

Ask about features, integrations, data protection or onboarding – answers in seconds.

Answers are based on the website and documents of ClickUp.

💬 Customer feedback summary

80% mention this

Range of features & all-in-one platform

70% mention this

User-friendliness & learning curve

65% mention this

Customizability & flexibility (views, workflows)

55% mention this

Price-performance ratio

Summary of customer feedback

Most customers rate ClickUp very positively, highlighting in particular the extensive range of features and the ability to replace many other tools with a single platform. The high flexibility of workflows, the diverse views, and the overall good price-performance ratio are frequently praised, while criticisms mainly concern the complex user interface for beginners, a sometimes steep learning curve, as well as occasional performance issues and bugs. ClickUp is particularly suitable for teams and companies looking for a central, highly customizable project and task management tool with extensive features and who are willing to invest a bit more time in setup, structuring, and onboarding; very simple, minimalist use cases can sometimes feel overloaded.

AI-generated summary

📰 News & community feedback

🚀 Product updates & press releases

ClickUp has profoundly modernized its platform technologically with the introduction of ClickUp 3.0 and the AI-powered suite ClickUp Brain. These updates aim to increase team productivity through an improved user interface, personalized AI assistants, and optimized search functions across various tools. At the same time, the company is expanding its presence in the enterprise segment, backed by strict compliance certifications and global scaling options. This allows ClickUp to increasingly address large international corporations looking for a consolidated all-in-one platform.

•Introduction of ClickUp Brain: An integrated AI solution that connects and automates knowledge across tasks, documents, and company data.
•Platform modernization with ClickUp 3.0: A completely redesigned user interface with accelerated performance, personalizable dashboards, and universal search.
•Focus on the enterprise segment: Advanced security standards, including SOC 2 Type II compliance and GDPR compliance, to support large global customers.
•Collaboration and workflow optimization: New features for resource management, improved whiteboards, and deeper integrations with third-party software.

Source: Publicly available product updates or press releases from ClickUp.

Back to overview