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One team. One tool. Connected everywhere via call, meeting, and chat.
Cisco Webex is a leading global, software-based platform for video conferencing, web conferencing, and seamless team collaboration.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (17300), Capterra (20200), Trustpilot (254)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
West Tasman Drive 170, 95134 San Jose, United States
Employees
960
Founded
1995
Management
Alvin Nicolas
Cisco Webex is a leading global, software-based platform for video conferencing, web conferencing, and seamless team collaboration. Founded in 1995 in California and acquired by Cisco Systems in 2007, the company has grown into one of the most prominent players in digital communication. Headquartered in San Jose, California, with approximately 960 employees, Webex provides a state-of-the-art infrastructure for businesses of all sizes. The platform combines calling, meetings, messaging, and events into a single, user-friendly Webex App. Key features include AI-powered collaboration tools, the Cisco AI Assistant for real-time support, and specialized solutions for contact centers and customer experience. Additionally, the software integrates seamlessly with physical Webex devices such as Webex Desk or Webex Board. Security and compliance are central to Cisco Webex. The platform meets the strictest international standards, including ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, and SOC 2 Type II. For the European market, Webex offers full GDPR compliance, the German BSI C5 attestation, and the Swiss Digital Trust Label. The solution is also secure for healthcare use thanks to HIPAA compliance. Webex supports German and English as standard, enabling global, barrier-free collaboration.
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Answers are based on the website and documents of Cisco Webex.
Video and audio quality
Ease of use & user interface
Feature set for meetings & collaboration (screen sharing, breakout rooms, recording)
Stability & performance (latency, dropped connections)
Overall, customers rate Cisco Webex predominantly positively, highlighting in particular the high video and audio quality, the comprehensive range of meeting and collaboration features, and the good integration into corporate environments. Mentioned weaknesses primarily include occasional performance and connection issues, an interface that can seem complex to untrained users, and a pricing model that is not always perceived as favorable compared to competitors. Cisco Webex is particularly suitable for medium to large enterprises that value professional, secure corporate communication, comprehensive collaboration features, and deep integration into their existing infrastructure.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Cisco Webex is strengthening its market position in the B2B segment through the targeted integration of advanced AI features and the expansion of strategic partnerships to optimize hybrid collaboration. With the introduction of the Webex AI Assistant, business processes are automated and productivity is increased across the platform. In addition, Cisco is expanding its global compliance and security standards to meet specific regulatory requirements in various target regions. These updates are aimed particularly at large global enterprises requiring a secure, scalable, and intelligent communication infrastructure.
Source: Publicly available product updates or press releases from Cisco Webex.