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One system, all customer data: Your 360° success for sales, marketing, and service – mobile, anywhere and anytime.
CAS genesisWorld is the leading CRM and xRM standard solution from CAS Software AG, developed specifically for small and medium-sized enterprises (SMEs).
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (4), Capterra (2)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Bruesseler Strasse 3, 67657 Kaiserslautern, Germany
Employees
58
Founded
1985
CAS genesisWorld is the leading CRM and xRM standard solution from CAS Software AG, developed specifically for small and medium-sized enterprises (SMEs). The platform offers a comprehensive 360-degree view of all customer relationships and efficiently supports sales, marketing, and service departments on a shared foundation. With innovative features such as the Augmented Intelligence Assistants (AIA®), the software enables intelligent process automation in customer management. Thanks to its modular design, CAS genesisWorld can be flexibly adapted and expanded to meet individual business requirements. In addition, the solution is available both mobile and offline, guaranteeing field staff seamless access to all relevant data at any time. Founded in 1985, the company employs around 58 people according to verified data. Although Apollo data locates the headquarters in Kaiserslautern, the solution is closely linked to CAS Software AG in Karlsruhe, which is also reflected in the telephone area code. CAS genesisWorld is characterized by high flexibility, future-proofing, and a strong focus on the needs of medium-sized businesses.
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
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Answers are based on the website and documents of CAS genesisWorld.
Flexibility and adaptability
User-friendliness / ease of use
Individual process adaptation / configurability
Customer orientation / manufacturer support
Customer reviews for CAS genesisWorld are predominantly positive, highlighting in particular its high flexibility, adaptability, and the ability to design individual processes. The greatest strengths are considered to be the easy configurability without programming knowledge as well as the strong alignment with customer-specific requirements; complexity and the initial training effort are perceived as weaknesses. CAS genesisWorld is particularly suitable for small and medium-sized enterprises looking for an adaptable CRM with many modules and an industry-specific focus.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
In its latest releases, the CRM solution CAS genesisWorld presents expanded features for process automation and deeper system integration for B2B mid-sized businesses. A special focus is placed on optimizing mobile apps and introducing AI-powered assistant functions that make daily sales routines more efficient. By continuously complying with European data protection standards, CAS Software also strengthens the digital sovereignty of its customers in the DACH region.
Source: Publicly available product updates or press releases from CAS genesisWorld.