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Solved 24/7: AI chatbots for meter readings, damage reports, and tenant service.
BOTfriends is a German technology company founded in 2017 and based in Würzburg, specializing in Conversational AI.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: The evaluated platforms contain no reviews for this provider.
Headquarters
Wuerzburg, Germany
Employees
26
Founded
2017
Management
Daniel Roesch
BOTfriends is a German technology company founded in 2017 and based in Würzburg, specializing in Conversational AI. With a team of around 26 employees, the company supports over 80 customers from more than 20 industries in automating their communication processes. The proprietary no-code platform allows companies to create, train, and manage intelligent chatbots and voicebots without programming knowledge. Core features include specialized AI-powered conversational agents for industries such as housing and energy supply, for example, for the automated collection of meter readings or damage reports. The platform integrates seamlessly with existing systems like Google Workspace, HubSpot, and Salesforce, enabling employees to develop AI applications independently. BOTfriends places great emphasis on data protection and offers GDPR-compliant solutions that are already prepared for the requirements of the upcoming EU AI Act. With over 120 million processed conversations and more than 24 awards, BOTfriends is one of the leading German providers in the field of automated customer and employee communication.
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With its conversational AI platform 'BOTfriends X', BOTfriends focuses on integrating generative AI for enterprise customer service. By providing data-privacy-compliant solutions in the DACH region, the company enables fast and secure implementation of virtual assistants. The target audiences are primarily medium-sized and large enterprises looking to optimize their service processes through AI-powered automation.
Source: Publicly available product updates or press releases from BOTfriends.