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More than just telephony: AI-powered customer service that thinks ahead, takes notes, and automatically updates your CRM.
Aircall is a cloud-based and AI-powered telephony and communication platform founded in 2014, specifically designed for modern sales and support teams.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (1591), Trustpilot (1049)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
West 28th Street 44, 10001 New York, United States
Employees
700
Founded
2014
Management
Hannah Abboud
Aircall is a cloud-based and AI-powered telephony and communication platform founded in 2014, specifically designed for modern sales and support teams. Headquartered in New York and with a strong global presence in cities like Paris, London, Berlin, and Sydney, the company supports over 20,000 customers worldwide with around 700 employees in optimizing their customer communication. The platform stands out for its seamless integration into over 250 popular CRM and business tools such as Salesforce, HubSpot, and Zendesk, minimizing manual data entry. Technological highlights include intelligent AI assistants for real-time coaching, automated transcriptions, and call analytics. In addition, Aircall offers classic and advanced call center features such as interactive voice response (IVR), intelligent call routing, call recording, as well as SMS and MMS capabilities. The solution is highly scalable and enables distributed or remote teams to operate from anywhere with consistently high voice quality. By combining simple setup, an intuitive user interface, and deep software integrations, Aircall helps companies sustainably increase their efficiency in customer service and sales.
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
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Answers are based on the website and documents of Aircall.
User-friendliness & easy setup
Integrations with CRM and helpdesk tools
Feature set for call centers & distributed teams
Reliability & connection quality
Customers rate Aircall predominantly positive overall: particularly highlighted are the very simple setup, the user-friendly interface, and the seamless integrations with popular CRM and helpdesk systems, which allow Aircall to fit well into existing sales and support workflows. As weaknesses, users mainly mention occasional connection and performance issues, a pricing model that is sometimes perceived as high, and mixed experiences with support. Aircall is particularly suitable for fast-growing SMBs and mid-sized companies with distributed support and sales teams looking for a modern, cloud-based phone system with a strong integration and analytics focus.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Aircall has expanded its cloud-based telephony solution with targeted AI features to sustainably increase efficiency in customer service and sales. Through deeper integrations into leading CRM platforms and the targeted expansion of global partnerships, the company strengthens its market position in the B2B segment. In addition, Aircall is continuously driving its international expansion, relying on strict security and compliance standards worldwide.
Source: Publicly available product updates or press releases from Aircall.
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