Aircall
More than just telephony: AI-powered customer service that thinks ahead, takes notes, and automatically updates your CRM.
Aircall is a cloud-based and AI-powered telephony and communication platform founded in 2014, specifically designed for modern sales and support teams.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
West 28th Street 44, 10001 New York, United States
Employees
700
Founded
2014
Management
Hannah Abboud
Overview
Aircall is a cloud-based and AI-powered telephony and communication platform founded in 2014, specifically designed for modern sales and support teams. Headquartered in New York with a strong global presence in cities like Paris, London, Berlin, and Sydney, the company employs around 700 people and helps over 20,000 customers worldwide optimize their customer communications. The platform features seamless integration with over 250 popular CRM and business tools such as Salesforce, HubSpot, and Zendesk, minimizing manual data entry. Technological highlights include intelligent AI assistants for real-time coaching, automated transcriptions, and call analysis. In addition, Aircall offers classic and advanced call center features such as interactive voice response (IVR), intelligent call routing, call recording, as well as SMS and MMS capabilities. The solution is highly scalable, enabling distributed or remote teams to operate from anywhere with consistently high voice quality. By combining simple setup, an intuitive user interface, and deep software integrations, Aircall helps businesses sustainably increase efficiency in customer service and sales.
Core features
Compliance & security
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
Ask the AI assistant on this page for current compliance and security details. It researches live information from publicly available sources.
Ask about pricing, features, integrations, or comparisons. Our AI assistant can help with up-to-date information.
User-friendliness & simple setup
Integrations with CRM and helpdesk tools
Feature set for call centers & distributed teams
Reliability & connection quality
Summary of customer feedback
Overall, customers rate Aircall predominantly positively: particularly highlighted are the very simple setup, the user-friendly interface, and the seamless integrations with popular CRM and helpdesk systems, which allow Aircall to fit well into existing sales and support workflows. As weaknesses, users mainly mention occasional connection and performance issues, a pricing model that is sometimes perceived as high, and mixed experiences with support. Aircall is particularly suitable for fast-growing SMBs and mid-sized companies with distributed support and sales teams looking for a modern, cloud-based phone system with a strong integration and analytics focus.
AI-generated summary
🚀 Product updates & press releases
Aircall has expanded its cloud-based telephony solution with targeted AI features to sustainably increase efficiency in customer service and sales. Through deeper integrations into leading CRM platforms and the targeted expansion of global partnerships, the company is strengthening its market position in the B2B segment. In addition, Aircall is continuously driving its international expansion, relying on strict security and compliance standards worldwide.
- •Introduction of AI-powered features for automated transcription, summarization, and analysis of sales and support calls.
- •Seamless integrations into leading CRM and helpdesk systems like Salesforce, HubSpot, and Zendesk to optimize workflows.
- •Regional expansion with an increased focus on entering new markets in the Asia-Pacific region and North America.
- •Compliance with strict data protection and security guidelines to meet global compliance requirements in the B2B sector.
Source: Publicly available product updates or press releases from Aircall.
📰 Social media feedback about the product
Since no specific social media mentions or datasets for Aircall were provided for the analysis, a content evaluation is currently not possible. Reliable statements about praise, criticism, or open user questions cannot be made without corresponding source data. To perform a precise and data-driven analysis, the specific text posts from Reddit and X/Twitter must be available.
- •No social media mentions or text data present in the provided input.
- •Specific points of praise or criticism regarding Aircall cannot be reconstructed without a database.
- •A comparison with competitors or the identification of target groups and regions is not possible due to a lack of sources.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.
See Aircall in action
Aircall's Power Dialer 📞