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One system, all channels: Telephony, Chat
3CX is a leading global provider of modern business communication solutions, founded in 2005 and headquartered in Egkomi, Cyprus.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency. Comparable with other software providers.
BenchTrust Index weighting: Company stability 25 points · Customer reviews 30 points · Compliance & security 25 points · Transparency 20 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (472), Capterra (422), Trustpilot (285)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Οδός Μάρκου Δράκου 4, 2409 Egkomi, Cyprus
Employees
180
Founded
2005
Management
Nick Galea
3CX is a leading global provider of modern business communication solutions, founded in 2005 and headquartered in Egkomi, Cyprus. The company employs around 180 people and specializes in software-based, open-standards IP telephone systems that have evolved into a comprehensive Unified Communications platform. The 3CX solution can be hosted either on-premise or in the cloud. It is aimed at companies of all sizes looking to reduce their communication costs and increase operational efficiency. Core features include a Windows and web client, mobile apps for iOS and Android, integrated video conferencing, and advanced integrations for WhatsApp, Facebook, and SMS/MMS directly in the web client. In addition, the platform offers call logging, ring groups, and seamless MS Teams Direct Routing integration. With over 350,000 customers worldwide, 3CX enables flexible and scalable communication that sustainably improves the customer experience. By supporting SIP trunks and IP phones, the system offers maximum flexibility for modern working environments.
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
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Answers are based on the website and documents of 3CX.
Usability & Administration
Range of Features (VoIP, Call Center, Web Meeting, Integrations)
Price-Performance Ratio
Flexibility & Deployment (Cloud, On-Prem, Self-Hosted)
Customer reviews of 3CX present a highly positive overall picture: the simple administration, the extensive range of features for VoIP telephony, call center functions, and web meetings, as well as the excellent price-performance ratio are particularly highlighted. High flexibility in hosting (cloud, on-premise, self-hosted) and broad integration capabilities are also seen as key strengths, while criticisms mainly concern occasionally fluctuating support and isolated issues with voice quality or stability, which are often related to the network environment. 3CX is therefore particularly suitable for small to medium-sized enterprises and service-oriented businesses (e.g., agencies, IT service providers, call centers) looking for a feature-rich, cost-effective, and relatively easy-to-manage telephony solution.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
With the launch of the new Version 20 (V20), communication specialist 3CX has fundamentally modernized its platform to offer companies worldwide improved scalability and IT security. The redesigned architecture particularly strengthens the integration of modern communication channels such as WhatsApp and Microsoft Teams for demanding business scenarios. In addition, the company is focusing on flexible cloud-native hosting options and the targeted expansion of its global partner network for optimized support. Through these innovations, 3CX positions itself as a future-proof omnichannel solution for the modern B2B market.
Source: Publicly available product updates or press releases from 3CX.
See 3CX in action
Create A Digital Receptionist | 3CX Phone System V20