3CX
One system, all channels: telephony, chat
Founded in 2005, 3CX is a leading global provider of modern business communication solutions, headquartered in Egkomi, Cyprus.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
Οδός Μάρκου Δράκου 4, 2409 Egkomi, Cyprus
Employees
180
Founded
2005
Management
Nick Galea
Overview
Founded in 2005, 3CX is a leading global provider of modern business communication solutions, headquartered in Egkomi, Cyprus. The company employs around 180 people and specializes in software-based, open-standards IP PBX systems that have evolved into a comprehensive Unified Communications platform. The 3CX solution can be hosted either on-premise or in the cloud. It is aimed at companies of all sizes looking to reduce communication costs and increase operational efficiency. Core features include a Windows and web client, mobile apps for iOS and Android, integrated video conferencing, and advanced integrations for WhatsApp, Facebook, and SMS/MMS directly in the web client. The platform also offers call logging, ring groups, and seamless MS Teams Direct Routing integration. With over 350,000 customers worldwide, 3CX enables flexible and scalable communication that sustainably improves the customer experience. By supporting SIP trunks and IP phones, the system offers maximum flexibility for modern working environments.
Core features
Compliance & security
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
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Ease of use & administration
Range of features (VoIP, call center, web meeting, integrations)
Value for money
Flexibility & deployment (cloud, on-prem, self-hosted)
Summary of customer feedback
Customer reviews for 3CX present a highly positive overall picture: particularly highlighted are the simple administration, the extensive range of features around VoIP telephony, call center functions, and web meetings, as well as the excellent value for money. Further strengths include high flexibility in hosting (cloud, on-premise, self-hosted) and broad integration capabilities, while criticisms mainly concern occasionally inconsistent support and isolated issues with voice quality or stability, which are often related to the network environment. 3CX is therefore particularly suitable for small to medium-sized enterprises and service-oriented businesses (e.g., agencies, IT service providers, call centers) looking for a feature-rich, cost-effective, and relatively easy-to-manage telephony solution.
AI-generated summary
🚀 Product updates & press releases
With the introduction of the new Version 20 (V20), communication specialist 3CX has fundamentally modernized its platform to offer companies worldwide improved scalability and IT security. The revised architecture particularly strengthens the integration of modern communication channels such as WhatsApp and Microsoft Teams for demanding business scenarios. In addition, the company is focusing on flexible cloud-native hosting options and the targeted expansion of its global partner network for optimized support. Through these innovations, 3CX positions itself as a future-proof omnichannel solution for the modern B2B market.
- •Release of 3CX Version 20 with a completely redesigned administration console and enhanced security features.
- •Deeper omnichannel integration of WhatsApp, Live Chat, and MS Teams to increase efficiency in customer service.
- •Flexible deployment models through 'Hosted by 3CX' as well as on-premise options to meet individual IT and compliance requirements.
- •Targeted approach to SMEs and large enterprises through highly scalable licenses and a globally oriented partner network.
Source: Publicly available product updates or press releases from 3CX.
📰 Social media feedback about the product
No social media mentions or data were provided for analysis. Therefore, no content evaluation regarding praise, criticism, features, or open questions about 3cx can be conducted. Due to the lack of a database, the sentiment is classified as neutral.
- •No database available: No Reddit or X/Twitter mentions were submitted for analysis.
- •No content evaluation possible: Without concrete feedback, no statements can be made about features, problems, or target groups of 3cx.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.
See 3CX in action
Create A Digital Receptionist | 3CX Phone System V20