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UKG: HR, payroll, and workforce united – with smart AI and mobile tools for your entire team.
UKG (Ultimate Kronos Group) is a leading global provider of HR, payroll, and workforce management solutions.
Independent B2B performance index (0–100 points) for service providers. It is calculated mathematically and without subjective influence from four verified pillars: stability and experience, aggregated feedback from publicly available online sources, documented quality and industry certifications, and transparency about services and terms. Comparable with other service providers.
BenchTrust Index weighting: Stability & experience 20 points · Customer reviews 30 points · Quality & certification 25 points · Transparency about services & terms 25 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (4807), Trustpilot (19)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Chelmsford Street 900, 01851 Lowell, United States
Employees
13000
Founded
2020
Management
Jennifer Morgan
UKG (Ultimate Kronos Group) is a leading global provider of HR, payroll, and workforce management solutions. Formed in April 2020 from the merger of Ultimate Software and Kronos Incorporated, the company now employs around 13,000 people worldwide. Headquartered in Lowell, Massachusetts, UKG helps over 80,000 organizations in 150 countries streamline their work processes and boost employee engagement. UKG's integrated platform combines HR processes, payroll, and advanced workforce management. Core features include mobile tools for frontline teams, flexible scheduling, and personalized, AI-driven insights. By leveraging people-centric AI, UKG helps organizations make informed decisions, increase productivity, and foster a positive work environment. The solutions are specifically tailored to the needs of salaried, hourly, and gig workers. With a strong global presence and customized tools for various industries, UKG sets new standards for modern HR technology.
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
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Answers are based on the website and documents of UKG (Ultimate Kronos Group).
User-friendliness / intuitive operation
All-in-one functionality / comprehensive feature set
Customer service / support
Payroll / wage and salary accounting
Customer reviews for UKG are predominantly positive overall, with particular praise for the user-friendly interface, easy navigation, and the broad range of features as an all-in-one platform. Support for HR and payroll processes as well as helpful compliance features are also cited as key strengths, while weaknesses are primarily seen in long wait times, support quality, and sometimes higher costs or the price-performance ratio. UKG is particularly suitable for medium to large companies with complex HR, workforce management, and payroll requirements looking for an integrated solution.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
UKG (Ultimate Kronos Group) is actively driving the modernization of workforce management through the targeted use of artificial intelligence and global HR solutions. Current product updates focus on the introduction of UKG Bryte, a generative AI assistant that supports HR professionals and managers in daily decision-making. In addition, the company is expanding its international reach by growing its multi-country payroll platform, UKG OneView. These strategic innovations are primarily aimed at global companies looking to sustainably improve their compliance security, HR efficiency, and employee experience.
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