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Frustration-free IT, motivated teams: We turn your digital employee experience into a success factor.
Nexthink is a leading global provider of DEX software. Its AI-powered platform enables IT teams to proactively solve digital workplace issues and increase employee satisfaction through real-time analytics and automation.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
Chemin du Viaduc 1, 1008 Prilly, Switzerland
Employees
1200
Founded
2004
Management
Pedro Bados
Nexthink is a leading global provider of software for Digital Employee Experience (DEX) management. Founded in 2004 and headquartered in Prilly, Switzerland, and Boston, USA, the company employs around 1,200 people and supports over 1,300 organizations worldwide in proactively optimizing the digital work environment of their employees. Nexthink's cloud-based platform provides IT departments with real-time analytics, automation, and direct employee feedback. By utilizing artificial intelligence and machine learning, the solution enables precise diagnosis and remediation of IT infrastructure issues directly from the end-user perspective. This leads to a significant reduction in support tickets, minimizes digital friction in the workplace, and increases overall employee satisfaction and productivity. In addition to the technological platform, Nexthink offers specialized consulting services such as Digital Employee Experience Consulting and Workplace Experience Consulting to guide companies in diagnosing and resolving digital workplace issues across all environments. Nexthink meets the highest security and data protection standards, as evidenced by certifications such as ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, and SOC 2 Type II.
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End-User Experience Monitoring & transparency over end devices
Proactive issue detection & resolution
Dashboards, visualization & reporting for IT leaders
Extensive features & implementation complexity
Customer reviews for Nexthink paint a clearly positive picture overall: particularly highlighted are the strong transparency over end devices, the focused end-user experience monitoring, and the ability to proactively identify and resolve issues, which enables IT leaders to make data-driven decisions and improve service quality. The main strengths are considered to be the powerful dashboards, flexible reporting options, and good integration capabilities into existing IT environments; weaknesses mentioned are primarily license costs in the enterprise segment and a certain implementation and operational complexity that requires training and change management. Nexthink is particularly suitable for medium to large companies with distributed workplaces, a high demand for Digital Employee Experience, and a professional IT organization that wants to work proactively instead of reactively.
AI-generated summary
Nexthink has expanded its cloud-based "Infinity" platform with new AI-powered analytics features to further optimize the IT-supported employee experience (DEX) in companies. Through strategic partnerships and deep integrations into existing ITSM landscapes such as ServiceNow, the company is strengthening its market position in the field of Digital Employee Experience Management. In addition, the introduction of automated remediation workflows increases the efficiency of IT support teams globally to proactively minimize downtime for end users.
Latest updates
No social media mentions or specific data on Nexthink were provided. Without this database, an objective evaluation of trends, praise, or criticisms is not feasible. Therefore, no content-based statements can be made about the perception of the brand.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.
See Nexthink in action
Nexthink product overview