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Frustration-free IT, motivated teams: We turn your digital employee experience into a success factor.
Nexthink is a leading global provider of DEX software. Its AI-powered platform enables IT teams to proactively resolve digital workplace issues and increase employee satisfaction through real-time analytics and automation.
Independent B2B performance index (0–100 points) for service providers. It is calculated mathematically and without subjective influence from four verified pillars: stability and experience, aggregated feedback from publicly available online sources, documented quality and industry certifications, and transparency about services and terms. Comparable with other service providers.
BenchTrust Index weighting: Stability & experience 20 points · Customer reviews 30 points · Quality & certification 25 points · Transparency about services & terms 25 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (383), Capterra (6)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Chemin du Viaduc 1, 1008 Prilly, Switzerland
Employees
1200
Founded
2004
Management
Pedro Bados
Nexthink is a leading global provider of software for Digital Employee Experience (DEX) management. Founded in 2004 and headquartered in Prilly, Switzerland, and Boston, USA, the company employs around 1,200 people and helps over 1,300 organizations worldwide proactively optimize their employees' digital work environment. Nexthink's cloud-based platform provides IT departments with real-time analytics, automation, and direct employee feedback. By leveraging artificial intelligence and machine learning, the solution enables precise diagnosis and resolution of IT infrastructure issues directly from the end-user perspective. This leads to a significant reduction in support tickets, minimizes digital friction in the workplace, and boosts overall employee satisfaction and productivity. In addition to the technological platform, Nexthink offers specialized consulting services such as Digital Employee Experience Consulting and Workplace Experience Consulting to guide companies in diagnosing and resolving digital workplace issues across all environments. Nexthink meets the highest security and data protection standards, as evidenced by certifications such as ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, and SOC 2 Type II.
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End-user experience monitoring & transparency over end-user devices
Proactive issue detection & resolution
Dashboards, visualization & reporting for IT leaders
Extensive features & implementation complexity
Customer reviews for Nexthink present a highly positive overall picture: particularly highlighted are the strong transparency over end-user devices, focused end-user experience monitoring, and the ability to proactively detect and resolve issues, enabling IT leaders to make data-driven decisions and improve service quality. The main strengths are considered to be the powerful dashboards, flexible reporting options, and good integration capabilities into existing IT environments; weaknesses mentioned are primarily license costs in the enterprise segment and a certain level of implementation and operational complexity, which requires onboarding and change management. Nexthink is particularly suitable for medium to large enterprises with distributed workplaces, a high demand for digital employee experience, and a professional IT organization that wants to work proactively rather than reactively.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Nexthink has expanded its cloud-based "Infinity" platform with new AI-powered analytics features to further optimize the IT-driven employee experience (DEX) in enterprises. Through strategic partnerships and deep integrations into existing ITSM landscapes like ServiceNow, the company strengthens its market position in digital employee experience management. Additionally, the introduction of automated remediation workflows globally increases the efficiency of IT support teams to proactively minimize downtime for end users.
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