Inhalte werden geladen...
Hetzner: Pure server performance meets innovative cloud features
Hetzner Online offers high-performance cloud and dedicated server infrastructure from energy-efficient, ISO 27001 and BSI C5-certified German data centers for developers and businesses.
Independent B2B performance index (0–100 points) for service providers. It is calculated mathematically and without subjective influence from four verified pillars: stability and experience, aggregated feedback from publicly available online sources, documented quality and industry certifications, and transparency about services and terms. Comparable with other service providers.
BenchTrust Index weighting: Stability & experience 20 points · Customer reviews 30 points · Quality & certification 25 points · Transparency about services & terms 25 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (13), Trustpilot (2953)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Gunzenhausen, Germany
Employees
400
Founded
1997
Hetzner Online GmbH is an established German web hosting provider and data center operator headquartered in Gunzenhausen, Bavaria. Founded in 1997, the company employs around 400 people and provides reliable IT infrastructure for developers, medium-sized businesses, and large corporations. The portfolio includes dedicated root servers, flexible cloud solutions, colocation services, and web hosting. Hetzner operates modern, energy-efficient data centers in locations including Nuremberg and Falkenstein in Germany, as well as other international hubs. The focus is on an excellent price-performance ratio, high availability, modern hardware, and transparent billing models. Clients benefit from automated provisioning processes, REST APIs, and flexible administration tools for their hosting and server environments. Information security and data protection enjoy the highest priority: Hetzner Online is certified according to the international security standard ISO/IEC 27001:2022 and meets the strictest criteria for cloud security with the BSI C5 (Type 2) attestation. Seamless GDPR compliance through documented technical and organizational measures in accordance with Art. 28 GDPR guarantees legal certainty and data sovereignty within the European Union.
Ask about scope of services, experience or collaboration – answers in seconds.
Answers are based on the website and documents of Hetzner Online GmbH.
Price-performance ratio / Pricing model
Server performance, reliability & uptime
Customer service & support quality
User interface & usability (dashboard, console, documentation)
Customers rate Hetzner predominantly positively overall, mainly due to the very good price-performance ratio and the powerful, stable infrastructure, while support and onboarding polarize significantly. The main strengths lie in low prices, solid server performance, good reliability, and an interface and documentation that are highly usable for technically savvy users; the main weaknesses are slow or unhelpful support, sometimes frustrating verification and account processes, limited locations, and relatively few managed/convenience features. Hetzner is particularly suitable for developers, technically experienced administrators, and self-hosting/IaaS users who primarily seek high performance at low costs and can live with a rather sober, sometimes rough support and onboarding experience and less 'handholding'.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Hetzner Online GmbH is driving its market development forward through targeted functional enhancements and continuous international infrastructure expansion. The B2B portfolio was notably expanded to include modern IaaS services such as S3-compatible Object Storage and cost-effective Arm64 cloud servers to enable flexible workloads for developers and businesses. In parallel, the company is strengthening its global presence with new data center locations outside Europe, including in the USA and the Asia-Pacific region. This growth strategy is complemented by a strong focus on GDPR compliance, ISO 27001 certifications, and the use of renewable energy.
Latest updates
See Hetzner Online GmbH in action
We are Hetzner