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Hemmersbach: Efficient IT strategies, optimized DaaS solutions, and maximum cost efficiency for system houses and manufacturers.
Hemmersbach is a global IT service provider that delivers field services and device lifecycle services for IT manufacturers and DaaS providers in over 190 countries.
Independent B2B performance index (0–100 points) for service providers. It is calculated mathematically and without subjective influence from four verified pillars: stability and experience, aggregated feedback from publicly available online sources, documented quality and industry certifications, and transparency about services and terms. Comparable with other service providers.
BenchTrust Index weighting: Stability & experience 20 points · Customer reviews 30 points · Quality & certification 25 points · Transparency about services & terms 25 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: Trustpilot (28)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Sulzbacher Strasse 9, 90489 Nuremberg, Germany
Employees
2900
Founded
2000
Management
Darek Stanczyk
Hemmersbach is a globally operating IT service provider founded in 2000 and headquartered in Nuremberg. Positioning itself as "The Social Purpose IT Company," the company provides IT infrastructure services in over 190 countries. With around 2,900 employees, Hemmersbach exclusively serves leading companies in the IT industry, including IT hardware manufacturers, system integrators, and Device-as-a-Service (DaaS) providers. The range of services includes global field services, data center maintenance, and end-to-end device lifecycle services for subscription-based models. Hemmersbach acts primarily as an indirect service provider on behalf of its partners and processes around 7 million service tickets annually via highly automated processes. A particular focus is placed on strategic consulting for DaaS solutions, cost optimization, and service efficiency. In addition to technological expertise, Hemmersbach is characterized by a strong social commitment, with a portion of profits flowing into humanitarian projects such as environmental protection and poverty reduction. The company is certified according to ISO/IEC 27001:2022 and ISO/IEC 27701:2019 and meets SOC 2 Type 1 as well as GDPR requirements.
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On-site service quality / technician competence
Response time and adherence to schedules in support
Communication and coordination with manufacturers/partners
Price-performance ratio for OEMs/outsourcing partners
Customer opinions on Hemmersbach are mixed overall: the reliable, worldwide on-site availability of technicians and their technical competence are frequently highlighted positively, while communication and coordination problems in the service chain between manufacturer, Hemmersbach, and end customer are more often criticized. The main strengths are considered to be the global service coverage, specialization in IT manufacturers/outsourcing partners, and an overall solid price-performance ratio at the B2B level, while weaknesses lie primarily in inconsistent service quality, schedule delays, and occasionally tedious coordination with the end customer. Hemmersbach is particularly suitable for large IT manufacturers, system houses, and outsourcing providers looking for a globally scalable field service and repair partner; for individual end customers, satisfaction depends heavily on the respective manufacturer process and the local service organization.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Hemmersbach consolidates its position as a global IT service provider through the continuous expansion of its 'Device as a Service' (DaaS) offerings and sustainable IT infrastructure solutions. The company is increasingly relying on a fully self-managed, global service network to offer OEMs and IT system houses standardized and cross-border support processes. Through the strategic integration of CO2-neutral service options, Hemmersbach also addresses the rising demand for eco-friendly IT infrastructure in the B2B sector.
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