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Smart payments, full reconciliation: AirPlus makes your business travel simple, secure, and profitable.
AirPlus offers innovative, people-centric corporate payment solutions for the efficient processing and analysis of business travel and corporate purchasing worldwide.
Independent B2B performance index (0–100 points) for service providers. It is calculated mathematically and without subjective influence from four verified pillars: stability and experience, aggregated feedback from publicly available online sources, documented quality and industry certifications, and transparency about services and terms. Comparable with other service providers.
BenchTrust Index weighting: Stability & experience 20 points · Customer reviews 30 points · Quality & certification 25 points · Transparency about services & terms 25 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: Trustpilot (271)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Dornhofstrasse 10, 63263 Neu-Isenburg, Germany
Employees
1200
Founded
1989
Management
Mads Enggren
AirPlus (AirPlus International GmbH) is a leading international provider of customized corporate payment solutions. Founded in 1989 and headquartered in Neu-Isenburg, Germany, the company employs around 1,200 people and supports businesses worldwide in optimizing, paying for, and analyzing business travel and other corporate purchases. The product portfolio includes virtual credit cards, physical corporate credit cards, and central billing accounts that enable seamless integration into existing ERP and travel management systems. By reducing complexity in global payment transactions, AirPlus helps companies make their processes more efficient and secure. The solutions are certified to the highest security standards, including PCI DSS and CyberVadis Gold, and offer seamless SAP integration for automated travel & expense management. With decades of experience in the financial sector, AirPlus combines innovative payment technologies with comprehensive consulting expertise to establish customer-oriented payment strategies that minimize administrative effort and ensure maximum transparency across all travel expenses.
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Answers are based on the website and documents of AirPlus.
Billing & invoicing
Customer service & support
System stability & technical issues
User-friendliness of the platform
Customer reviews for AirPlus are predominantly negative, which is reflected in very low overall ratings (approx. 1.6–1.8 out of 5) and many critical experience reports. The main points of criticism are incorrect or non-transparent billing, customer service perceived as difficult to reach or not solution-oriented, as well as recurring technical problems and a non-intuitive user interface. AirPlus is primarily suitable for companies that require a specialized corporate payment and travel management product and are willing to engage intensively with the processes; however, those who place particular value on smooth billing, fast support, and high usability should take the mentioned weaknesses into account.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
AirPlus International is consistently driving its strategic direction through technological innovations and global partnerships in B2B payments. The focus is on expanding virtual card solutions for business travel and procurement processes, as well as deeper integration into leading travel management systems. The successful acquisition by SEB Kort also strengthens its market presence in Europe and further optimizes the product portfolio for corporate clients. These developments specifically support companies in digitizing and increasing the efficiency of their global expense processes.
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