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1-800Accountant offers comprehensive tax advisory, bookkeeping, and payroll services to small businesses and self-employed individuals in the US.
Independent B2B performance index (0–100 points) for service providers. It is calculated mathematically and without subjective influence from four verified pillars: stability and experience, aggregated feedback from publicly available online sources, documented quality and industry certifications, and transparency about services and terms. Comparable with other service providers.
BenchTrust Index weighting: Stability & experience 20 points · Customer reviews 30 points · Quality & certification 25 points · Transparency about services & terms 25 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (13), Trustpilot (12824)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
New York, New York, United States
Employees
201-500
Founded
1999
1-800Accountant, LLC is a leading US platform for outsourced tax advisory, bookkeeping, and financial services, founded in 1999 and headquartered in New York. The company employs between 201 and 500 people and combines modern cloud technologies with personal support from dedicated Certified Public Accountants (CPAs) and tax experts. The offering is primarily aimed at small and medium-sized enterprises, startups, and self-employed individuals across the entire US market. The core of the service offering is the ClientBooks portal and mobile app, which allows clients to manage their financial documents, capture receipts, and communicate directly with their assigned advisor. Key features include year-round tax planning, the formal preparation and filing of business and personal tax returns, and comprehensive IRS audit defense. This is complemented by monthly bookkeeping, financial statement preparation, payroll processing, and support with formal business entity formation. Technologically, 1-800Accountant integrates seamlessly with systems such as QuickBooks, Salesforce, BigCommerce, and Finicity. With a SOC 2 Type 1 certification, the service provider meets high standards for data protection and information security when processing sensitive financial transactions.
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Customer service & professional expertise of advisors
Pricing, contract model & refunds
User-friendliness & workflow (onboarding, process seamlessness)
Response speed & availability
Customer opinions on 1-800Accountant are generally divided: on one side, there are many positive reviews praising the friendly, patient, and knowledgeable advisors as well as an overall smooth process; on the other side, there is a significant number of highly critical reviews regarding the pricing model, contract commitment, and service delivery issues. Main strengths are the strongly perceived personal support, competent tax/bookkeeping assistance, and a stress-reducing, "seamless" process for many users, while the biggest weaknesses lie in high or non-transparent costs, annual contracts with difficult cancellation, inconsistent response times, and occasionally serious complaints about tax quality. 1-800Accountant is particularly suitable for small businesses and self-employed individuals looking for continuous tax and bookkeeping support with a personal contact person and who are willing to book a binding (and rather higher-priced) service package; the service appears less suitable for highly price-sensitive customers, users expecting maximum flexibility without a long-term contract, or clients who have already had negative experiences with complex billing and cancellation processes.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
1-800Accountant is systematically expanding its cloud-based bookkeeping and tax advisory solutions for small and medium-sized enterprises (SMEs) and startups in the US market. The focus is on modernized platform features to automate tax and bookkeeping processes, combined with personal support from certified public accountants (CPAs). Through new partnerships in the financial and business formation sectors, the company is strengthening its market position and supporting clients in meeting complex compliance requirements.
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