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Your cloud perfectly managed: From strategic consulting to secure multicloud solutions.
Rackspace Technology is a leading global provider of managed cloud and multicloud solutions, headquartered in San Antonio, Texas.
Independent B2B performance index (0–100 points) for service providers. It is calculated mathematically and without subjective influence from four verified pillars: stability and experience, aggregated feedback from publicly available online sources, documented quality and industry certifications, and transparency about services and terms. Comparable with other service providers.
BenchTrust Index weighting: Stability & experience 20 points · Customer reviews 30 points · Quality & certification 25 points · Transparency about services & terms 25 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (60), Trustpilot (323)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
19122 US Highway 281 N, 78258-7667 San Antonio, United States
Employees
5100
Founded
1998
Management
Gajen Kandiah
Rackspace Technology is a leading global provider of managed cloud and multicloud solutions, headquartered in San Antonio, Texas. Since its founding in 1998, the company has established itself as a pioneer in cloud computing and today supports global enterprises in their digital transformation with over 5,100 employees.\n\nRackspace's service portfolio includes comprehensive consulting, implementation, and managed services in the areas of cloud infrastructure, application modernization, data analytics, IT security, and artificial intelligence (AI). As a vendor-neutral partner, Rackspace works closely with leading public cloud providers such as AWS, Microsoft Azure, and Google Cloud to deliver customized hybrid and multicloud environments.\n\nA particular focus is placed on its customer-centric service approach, known as "Fanatical Experience," which guarantees 24/7 professional support for network security, databases, and applications. The company serves over 140,000 customers worldwide, including numerous Fortune 100 companies. Rackspace Technology is certified under ISO/IEC 27001 for information security management systems, ensuring the highest security standards across all global data centers and services.
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Customer service / support quality
Technical expertise & managed cloud know-how
Reliability / availability of services
Pricing model & cost-benefit ratio
Customers praise Rackspace Technology primarily for its high technical expertise, support with complex hybrid and multi-cloud setups, and generally reliable service delivery, but express mixed experiences regarding response times, consistency, and support quality. Strengths include deep cloud and infrastructure competence, relief for internal IT teams, and a focus on enterprise scenarios, while weaknesses include the price level, transparency in the pricing model, and occasionally inconsistent support quality. Rackspace Technology is particularly suitable for medium to large enterprises with demanding, business-critical cloud and hybrid infrastructures that value managed services and specialized consulting, and are willing to allocate a higher budget for enterprise support.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Rackspace Technology continues to expand its market presence through strategic alliances and technological innovations in hybrid cloud and artificial intelligence. With the launch of specialized platforms like Foundry for AI by Rackspace, the company supports global enterprise customers in securely implementing generative AI solutions. Through deepened partnerships with leading hyperscalers such as AWS and Microsoft Azure, Rackspace strengthens its global cloud integration capabilities. These measures aim to meet regulatory compliance requirements and drive digital transformation in highly regulated industries.
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