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Grow customer-centric, inspire digitally
KPMG Customer & Digital Advisory helps companies put their customers firmly at the center of their business to drive sustainable growth and measurable economic value.
Independent B2B performance index (0–100 points) for service providers. It is calculated mathematically and without subjective influence from four verified pillars: stability and experience, aggregated feedback from publicly available online sources, documented quality and industry certifications, and transparency about services and terms. Comparable with other service providers.
BenchTrust Index weighting: Stability & experience 20 points · Customer reviews 30 points · Quality & certification 25 points · Transparency about services & terms 25 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (22), Trustpilot (10)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Amstelveen, Netherlands
Employees
200000+
Founded
1987
KPMG Customer & Digital Advisory helps companies put their customers firmly at the center of their business to drive sustainable growth and measurable economic value. As a multidisciplinary advisory practice, KPMG combines deep industry knowledge with cutting-edge expertise in experience design, digitization, data analytics, and technology. The offering is primarily aimed at leaders in front- and middle-office functions of globally active enterprises and large mid-market companies. The service portfolio covers the holistic digital transformation of customer-centric functions. This includes developing customer-first growth strategies, designing connected customer experiences (CX), and modernizing marketing, sales, and service processes. A special focus is placed on implementing AI solutions based on trusted data and secure cloud infrastructures. By optimizing e-commerce channels, customer loyalty programs, and contact center structures, KPMG enables organizations to respond flexibly to market changes and build long-term customer relationships.
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
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Answers are based on the website and documents of KPMG (Customer & Digital).
Technical Expertise & Strategic Consulting Competence
Project Delivery & Implementation Quality (from concept to go-live)
Customer Orientation & Collaboration (Customer Centricity, Co-Creation)
Methodology & Tool Selection (e.g., selection of digital/CX/analytics tools)
Customer reviews for KPMG in the Customer & Digital space describe its services as highly professional, strategically strong, and reliable in execution—from tool selection and prototyping to go-live support. The deep technical expertise, customer-oriented and collaborative partnership, and the quality of the final deliverables are particularly praised, while pricing and response times in large, complex setups are sometimes perceived as challenging but generally in line with market standards. KPMG (Customer & Digital) is especially suitable for medium to large enterprises and corporations looking for a strategically strong, methodologically skilled, and execution-oriented partner for complex transformation and digitization projects in the customer and experience domain.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
KPMG is expanding its Customer & Digital services globally through strategic partnerships and technological innovations. The focus is on accelerating digital transformation and optimizing the customer experience for B2B clients. Through enhanced collaboration with leading technology providers, tailored digital solutions can be implemented more efficiently across various global regions.
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