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Grow customer-centrically, inspire digitally
KPMG Customer & Digital Advisory supports companies in consistently putting their customers at the center of their actions to generate sustainable growth and measurable economic value.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
Amstelveen, Netherlands
Employees
200000+
Founded
1987
KPMG Customer & Digital Advisory supports companies in consistently putting their customers at the center of their actions to generate sustainable growth and measurable economic value. As a multidisciplinary consulting practice, KPMG combines deep industry knowledge with state-of-the-art expertise in experience design, digitalization, data analytics, and technology. The offering is primarily aimed at executives in front- and middle-office functions of globally active companies as well as upper mid-market enterprises. The service portfolio covers the holistic digital transformation of customer-oriented functions. This includes developing customer-first growth strategies, designing connected customer experiences (CX), and modernizing marketing, sales, and service processes. A special focus is placed on implementing AI solutions based on trustworthy data and secure cloud infrastructures. By optimizing e-commerce channels, customer loyalty programs, and contact center structures, KPMG enables organizations to respond flexibly to market changes and build long-term customer relationships.
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
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Professional expertise & strategic consulting competence
Project execution & implementation quality (from concept to go-live)
Customer orientation & collaboration (customer centricity, co-creation)
Methodology & tool selection (e.g., selection of digital/CX/analytics tools)
Customer reviews of KPMG in the Customer & Digital area describe the services as predominantly highly professional, strategically strong, and reliable in execution – from tool selection and prototyping to go-live support. The deep technical expertise, customer-oriented, collaborative partnership, and quality of the final results are particularly praised, while the price level and response speed in large, complex setups are sometimes perceived as challenging but overall in line with the market. KPMG (Customer & Digital) is particularly suitable for medium to large enterprises and corporations looking for a strategically strong, methodologically skilled, and execution-oriented partner for complex transformation and digitalization projects in the customer and experience space.
AI-generated summary
KPMG is expanding its Customer & Digital services globally through strategic partnerships and technological innovations. The focus is on accelerating digital transformation and optimizing the customer experience for B2B clients. Enhanced collaboration with leading technology providers enables more efficient implementation of tailored digital solutions across various global regions.
Latest updates
No specific social media mentions or data were provided for kpmg-(customer-&-digital). Due to the lack of a database, a content analysis of topics, praise, or criticism is currently not possible. Without corresponding posts, no statement can be made about the perception of this area.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.