Inhalte werden geladen...
services perfectly managed.
With Datto Autotask PSA, Kaseya offers a powerful, cloud-based Professional Services Automation (PSA) solution designed specifically for Managed Service Providers (MSPs) and IT service providers.
Independent B2B performance index (0–100 points) for service providers. It is calculated mathematically and without subjective influence from four verified pillars: stability and experience, aggregated feedback from publicly available online sources, documented quality and industry certifications, and transparency about services and terms. Comparable with other service providers.
BenchTrust Index weighting: Stability & experience 20 points · Customer reviews 30 points · Quality & certification 25 points · Transparency about services & terms 25 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (335), Capterra (211), Trustpilot (110)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Not available
Employees
Not available
Founded
Nicht verfügbar
With Datto Autotask PSA, Kaseya offers a powerful, cloud-based Professional Services Automation (PSA) solution designed specifically for Managed Service Providers (MSPs) and IT service providers. The platform consolidates core business processes such as ticketing, project management, time tracking, billing, and CRM into a single, unified interface. Through deep integration with Datto RMM (Remote Monitoring and Management), Autotask PSA enables a seamless link between IT operations and business management. IT service providers benefit from automated workflows that reduce manual effort, increase service quality, and ensure precise billing of services rendered. Real-time analytics and comprehensive dashboards also offer maximum transparency over contract profitability and technician utilization. The implementation and customization of the solution are typically carried out through a global network of certified Kaseya and Datto partners who offer tailored consulting, configuration, and process design.
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
Ask the AI assistant on this page for current compliance and security details. It researches live information from publicly available sources.
Ask about scope of services, experience or collaboration – answers in seconds.
Answers are based on the website and documents of Kaseya/Datto Autotask.
Ticketing & service desk functions
Integrations into the Datto/Kaseya ecosystem (RMM, Quote Manager, Backups)
User-friendliness & user interface
Reporting, automation & workflows
In the reviews of Kaseya/Datto Autotask, it is particularly positively highlighted that the ticketing and PSA functions are very comprehensive and integrate seamlessly into the Datto or Kaseya ecosystem (RMM, Backup, Quote Manager), which makes service processes and billing noticeably more efficient. Criticism is mainly directed at the sometimes complex user interface, the noticeable learning curve, the effort required for implementation and customization, and support that is perceived as fluctuating depending on the region and contact person. Overall, Autotask is primarily suitable for established Managed Service Providers and IT service providers with multiple technicians who need a highly integrated, feature-rich PSA and are willing to invest in initial training and process design.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Kaseya has introduced significant feature updates for the Datto Autotask PSA platform to optimize the efficiency of Managed Service Providers (MSPs) worldwide. The innovations include deeper system integrations into the IT Complete portfolio as well as advanced billing and automation tools. In addition, expanded compliance features and AI-powered functions strengthen its positioning in international markets, particularly in Europe. These updates aim to minimize manual errors and noticeably increase the service quality of partner MSPs.
Latest updates