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Kaseya Consulting: Tailored IT processes and maximum efficiency for your business success.
Founded in 2000, Kaseya is a leading global provider of AI-powered cybersecurity and IT management software, headquartered in Miami, Florida.
Independent B2B performance index (0–100 points) for service providers. It is calculated mathematically and without subjective influence from four verified pillars: stability and experience, aggregated feedback from publicly available online sources, documented quality and industry certifications, and transparency about services and terms. Comparable with other service providers.
BenchTrust Index weighting: Stability & experience 20 points · Customer reviews 30 points · Quality & certification 25 points · Transparency about services & terms 25 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (4650), Trustpilot (110)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Brickell Avenue 701, 33131 Miami, United States
Employees
5100
Founded
2000
Management
Rania Succar
Founded in 2000, Kaseya is a leading global provider of AI-powered cybersecurity and IT management software, headquartered in Miami, Florida. With over 5,100 employees, the company helps Managed Service Providers (MSPs) and internal IT departments efficiently manage, secure, and automate their IT infrastructures. At the core of its portfolio is the integrated Kaseya 365 platform, which combines remote monitoring and management (RMM), endpoint security, backup solutions, and productivity tools in a single interface. By integrating brands like Datto, Kaseya offers comprehensive disaster recovery and data backup capabilities. The software offering is complemented by professional implementation services, onboarding support, and strategic consulting by certified consultants. Kaseya meets high security and compliance standards, including SOC 2 Type II, ISO 27001 for utilized data centers, as well as GDPR and HIPAA compliance, to ensure maximum data security for over 50,000 customers worldwide.
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Answers are based on the website and documents of Kaseya.
Feature Set & RMM/Endpoint Management
Usability & Interface
Performance & Stability (Bugs, Speed)
Customer Service & Support
Overall, customers rate Kaseya as a feature-rich but not seamless RMM and IT management platform: The breadth of features for remote management, automation, and endpoint security is mostly mentioned positively, while performance issues, bugs, and a perceived weak support are frequently criticized. Users cite the extensive management features, automation and patch management capabilities, and a fundamentally powerful, albeit complex, interface as main strengths; main weaknesses are support response times, customer service quality, occasional stability issues, and a price level that does not seem appropriate for all customers. Kaseya is particularly suitable for medium-sized companies, Managed Service Providers, and IT teams with many distributed endpoints looking for a centralized, comprehensive management and automation platform and willing to invest in training and potentially workarounds for product and support weaknesses.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Kaseya has announced comprehensive enhancements to its "IT Complete" platform to offer integrated IT management solutions to Managed Service Providers (MSPs) and internal IT departments worldwide. The introduction of Kaseya 365 consolidates endpoint management, security, and backups into a single, cost-efficient license. In addition, the company is strengthening its market presence through deeper integrations of AI-powered assistants like Cooper Copilot and strategic global partnerships. These measures aim to significantly increase the operational efficiency of IT service providers while reducing licensing costs.
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