Kaseya
Kaseya Consulting: Tailored IT processes and maximum efficiency for your business success.
Kaseya is a leading global provider of AI-powered cybersecurity and IT management software, founded in 2000 and headquartered in Miami, Florida.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
Brickell Avenue 701, 33131 Miami, United States
Employees
5100
Founded
2000
Management
Rania Succar
Overview
Kaseya is a leading global provider of AI-powered cybersecurity and IT management software, founded in 2000 and headquartered in Miami, Florida. With over 5,100 employees, the company helps Managed Service Providers (MSPs) and internal IT departments efficiently manage, secure, and automate their IT infrastructures. The core of the portfolio is the integrated Kaseya 365 platform, which combines remote monitoring and management (RMM), endpoint security, backup solutions, and productivity tools in a single interface. Through the integration of brands like Datto, Kaseya offers comprehensive disaster recovery and data protection capabilities. The software offering is complemented by professional implementation services, onboarding support, and strategic consulting by certified consultants. Kaseya meets high security and compliance standards, including SOC 2 Type II, ISO 27001 for utilized data centers, as well as GDPR and HIPAA compliance, to ensure maximum data security for over 50,000 customers worldwide.
Services
Compliance & security
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Feature Set & RMM/Endpoint Management
User Friendliness & Interface
Performance & Stability (Bugs, Speed)
Customer Service & Support
Summary of customer feedback
Customers generally rate Kaseya as a feature-rich but not seamless RMM and IT management platform: The breadth of features for remote management, automation, and endpoint security is mostly mentioned positively, while performance issues, bugs, and support perceived as weak are frequently criticized. As main strengths, users cite the extensive management features, automation and patch management capabilities, and a fundamentally powerful, though complex, interface; main weaknesses are support response times, customer service quality, occasional stability issues, and a price level that does not seem appropriate for all customers. Kaseya is particularly suitable for medium-sized companies, Managed Service Providers, and IT teams with many distributed endpoints looking for a centralized, comprehensive management and automation platform and willing to invest in training and, if necessary, workarounds for product and support weaknesses.
AI-generated summary
🚀 Product updates & press releases
Kaseya has announced comprehensive enhancements to its "IT Complete" platform to offer integrated IT management solutions to Managed Service Providers (MSPs) and internal IT departments worldwide. The introduction of Kaseya 365 consolidates the management of endpoints, security, and backups into a single, cost-effective license. In addition, the company is strengthening its market presence through deeper integrations of AI-powered assistants like Cooper Copilot and strategic global partnerships. These measures aim to significantly increase the operational efficiency of IT service providers while reducing licensing costs.
- •Product Release (Kaseya 365): Introduction of an all-in-one subscription that seamlessly combines RMM, antivirus, EDR, patch management, and backup for MSPs.
- •Artificial Intelligence (Cooper Copilot): Expansion of the platform through AI-powered automation that provides IT technicians with proactive troubleshooting recommendations.
- •Partnerships and Integrations: Deeper integration of acquisitions such as Datto and IT Glue to reduce media disruptions in the daily workflow.
- •Target Group Focus: Aligning all innovations with small and medium-sized system houses and MSPs to address the shortage of skilled labor.
Latest updates
📰 Social media feedback about the product
No social media mentions or specific data for Kaseya were provided. Since there are no concrete content statements, praise, criticism, or discussion topics, a sound analysis is not possible. The sentiment is therefore classified as neutral.
- •No database: No Reddit or X/Twitter mentions were submitted for analysis.
- •No content statements: Specific features, issues, target groups, or competitive comparisons cannot be identified due to lack of data.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.
See Kaseya in action
Kaseya Tutorial for Beginners | IT Management Software Demo