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Financial processes reimagined: Digital transform
Genpact is a leading global provider of digital transformation, business process outsourcing (BPO), and IT services.
Independent B2B performance index (0–100 points) for service providers. It is calculated mathematically and without subjective influence from four verified pillars: stability and experience, aggregated feedback from publicly available online sources, documented quality and industry certifications, and transparency about services and terms. Comparable with other service providers.
BenchTrust Index weighting: Stability & experience 20 points · Customer reviews 30 points · Quality & certification 25 points · Transparency about services & terms 25 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (28)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
1155 Avenue of the Americas, 10036-0232 New York, United States
Employees
145000
Founded
1965
Management
Balkrishan Kalra
Genpact is a leading global provider of digital transformation, business process outsourcing (BPO), and IT services. Founded in 1965 (with roots as a GE Capital unit starting in 1997) and headquartered in New York, the publicly traded company now employs around 145,000 people in over 30 countries. Genpact helps hundreds of Fortune 500 companies future-proof their operations through the targeted use of artificial intelligence (AI), data analytics, and Lean Six Sigma methodologies. Its service portfolio includes strategic consulting and operational support in key areas such as finance and accounting, customer care, risk and compliance management, and supply chain optimization. Particularly noteworthy are its specialized consulting services for digital platforms, on-demand marketplaces, and the banking, insurance, and manufacturing industries. With proprietary platforms like Genpact Cora, the company drives automation and efficiency. Genpact combines deep process knowledge with technological innovation to deliver sustainable growth and improved customer experiences for its global clients.
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
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Answers are based on the website and documents of Genpact.
Service quality & project results (BPO/IT services)
Professional expertise & industry know-how
Price-performance ratio / costs
Communication & collaboration with the client
Customer reviews of Genpact present a predominantly positive overall picture, particularly regarding service quality, professional and industry expertise, and project results. The combination of process and technology know-how, the use of modern technologies (automation, analytics, AI), and a generally good price-performance ratio are highly praised; critical points primarily concern communication or coordination during ongoing projects, which is not always seamless. Genpact is particularly suitable for larger and medium-sized companies that want to outsource or transform complex processes in areas such as finance, supply chain, customer service, or risk & compliance, and value scalable, technology-driven BPO and transformation services.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Genpact has announced significant expansions of its services and technological partnerships to drive digital transformation in the B2B sector. By increasing the integration of generative AI in collaboration with leading cloud providers, the company optimizes operational workflows for global clients. The initiatives focus primarily on supply chain, finance, and customer service to increase efficiency and scalability. These strategic steps strengthen Genpact's position as a global partner for business process transformation.
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