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Datto is a global leader in IT and cybersecurity solutions developed specifically for Managed Service Providers (MSPs).
Independent B2B performance index (0–100 points) for service providers. It is calculated mathematically and without subjective influence from four verified pillars: stability and experience, aggregated feedback from publicly available online sources, documented quality and industry certifications, and transparency about services and terms. Comparable with other service providers.
BenchTrust Index weighting: Stability & experience 20 points · Customer reviews 30 points · Quality & certification 25 points · Transparency about services & terms 25 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (255), Capterra (86), Trustpilot (115)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Merritt 7 101, 06851 Norwalk, United States
Employees
630
Founded
2007
Management
Kei Nonoyama
Datto is a global leader in IT and cybersecurity solutions developed specifically for Managed Service Providers (MSPs). Founded in 2007 and headquartered in Norwalk, Connecticut, the company employs around 630 people and helps MSPs secure small and medium-sized enterprises (SMEs) technologically and protect them from data loss. Datto's product portfolio includes integrated solutions in Business Continuity & Disaster Recovery (BCDR), cloud-to-cloud backup, networking technologies, as well as business management tools such as Autotask PSA and Datto Remote Monitoring and Management (RMM). Through its close alliance with Microsoft, Datto actively supports partners in the digital transformation of their customers. In addition, Datto offers the Datto Academy, an interactive learning platform for the further training of MSP teams. The company's security standards are certified according to SOC 2 (Trust Services Criteria), guaranteeing the highest level of data security and compliance. With a global network of MSP partners, Datto secures over one million businesses worldwide.
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Answers are based on the website and documents of Datto.
Reliable backup and recovery features
Performance and stability (SIRIS/RMM appliances & software)
User-friendliness & management (RMM/backup console)
Customer service & support
Overall, customers rate Datto predominantly positively, especially for its backup and disaster recovery solutions (e.g., SIRIS) and its RMM platform, which is considered reliable, powerful, and well-suited for MSP environments. The biggest strengths include reliable recovery in emergencies, a feature set specifically tailored to IT service providers, and generally good usability and centralized management, while criticisms mainly focus on pricing, occasional support quality issues, and sporadic stability or usability topics. Datto is particularly suitable for Managed Service Providers and medium-sized businesses with high requirements for business continuity, centralized endpoint management, and integrated service structures that are willing to pay for a highly MSP-oriented, premium, yet powerful overall package.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Datto has introduced a series of strategic product updates and partnerships specifically targeted at the requirements of Managed Service Providers (MSPs) and small to medium-sized enterprises (SMEs). The focus is on increasing cybersecurity for cloud backups and improving workflow integrations within the IT management ecosystem. In addition, the company is expanding its regional presence to directly address strict compliance guidelines in various global markets.
Latest updates
See Datto in action
Datto RMM Tutorial for Beginners | Step-by-Step Demo to Remote Monitoring and Management