Datto
More knowledge, strong alliances, smart tools
Datto is a leading global provider of IT and cybersecurity solutions developed specifically for Managed Service Providers (MSPs).
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
Merritt 7 101, 06851 Norwalk, United States
Employees
630
Founded
2007
Management
Kei Nonoyama
Overview
Datto is a leading global provider of IT and cybersecurity solutions developed specifically for Managed Service Providers (MSPs). Founded in 2007 and headquartered in Norwalk, Connecticut, the company employs around 630 people and helps MSPs technologically secure small and medium-sized enterprises (SMEs) and protect them from data loss. Datto's product portfolio includes integrated solutions in Business Continuity & Disaster Recovery (BCDR), cloud-to-cloud backup, networking technologies, and business management tools such as Autotask PSA and Datto Remote Monitoring and Management (RMM). Through its close alliance with Microsoft, Datto actively supports partners in the digital transformation of their customers. In addition, Datto offers the Datto Academy, an interactive learning platform for the professional development of MSP teams. The company's security standards are certified according to SOC 2 (Trust Services Criteria), guaranteeing the highest level of data security and compliance. With a global network of MSP partners, Datto secures over one million businesses worldwide.
Services
Compliance & security
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Reliable backup and recovery functions
Performance and stability (SIRIS/RMM appliances & software)
Usability & administration (RMM/backup console)
Customer service & support
Summary of customer feedback
Overall, customers rate Datto predominantly positively, especially for its backup and disaster recovery solutions (e.g., SIRIS) and its RMM platform, which is considered reliable, powerful, and well-suited for MSP environments. The biggest strengths include reliable recovery in emergencies, a feature set tailored specifically to IT service providers, and generally good usability and centralized management. Criticisms primarily focus on the pricing level, occasional support quality issues, and sporadic stability or usability topics. Datto is particularly suitable for Managed Service Providers and medium-sized businesses with high requirements for business continuity, centralized endpoint management, and integrated service structures that are willing to pay a higher but high-performance package price for a strongly MSP-oriented solution.
AI-generated summary
🚀 Product updates & press releases
Datto has introduced a series of strategic product updates and partnerships specifically targeted at the requirements of Managed Service Providers (MSPs) and small to medium-sized enterprises (SMEs). The focus is on increasing cybersecurity in cloud backups and improving workflow integrations within the IT management ecosystem. Furthermore, the company is expanding its regional presence to directly address strict compliance guidelines in various global markets.
- •Advanced security features in Datto SaaS Protection to protect against ransomware attacks in cloud environments.
- •Seamless integrations with IT Glue and Autotask to optimize operational efficiency for MSPs.
- •Expansion of regional cloud infrastructures to ensure GDPR compliance in Europe.
- •New flexible storage options for Datto SIRIS to support hybrid work environments.
Latest updates
📰 Social media feedback about the product
No social media mentions or specific data were provided for Datto. Accordingly, a well-founded analysis of the sentiment or the identification of concrete praise and criticism is not possible. Since no data is available, no content-related statements can be made.
- •No database: No text data, mentions, or links were submitted for analysis.
- •No content insights: Specific features, issues, or target groups cannot be evaluated due to a lack of information.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.
See Datto in action
Datto RMM Tutorial for Beginners | Step-by-Step Demo to Remote Monitoring and Management