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Travel safely, reduce costs, practice care: We make your corporate travel management strategically valuable.
Corporate Travel Management (CTM) is a leading global provider of business travel solutions, founded in 1994 and headquartered in Brisbane, Australia.
Independent B2B performance index (0–100 points) for service providers. It is calculated mathematically and without subjective influence from four verified pillars: stability and experience, aggregated feedback from publicly available online sources, documented quality and industry certifications, and transparency about services and terms. Comparable with other service providers.
BenchTrust Index weighting: Stability & experience 20 points · Customer reviews 30 points · Quality & certification 25 points · Transparency about services & terms 25 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: The evaluated platforms contain no reviews for this provider.
Headquarters
Queen St 307, 4000 Brisbane, Australia
Employees
3500
Founded
1994
Management
Jo Sully
Corporate Travel Management (CTM) is a leading global provider of business travel solutions, founded in 1994 and headquartered in Brisbane, Australia. With over 3,500 employees worldwide, the publicly listed company (ASX: CTD) offers comprehensive services in corporate travel management. CTM helps businesses efficiently manage their travel costs, seamlessly implement travel policies, and ensure the safety of their travelers. The service portfolio includes strategic consulting to maximize the return on investment (ROI) of travel programs, the design of travel policies considering duty of care requirements, and specialized sustainability consulting to reduce CO2 emissions. Through data-driven analysis and reporting consulting, CTM helps its clients identify savings potential and continuously optimize travel processes. With a strong international presence, expanded among others by the acquisition of Travel & Transport in the North American market in 2020, CTM serves both medium-sized companies and global corporations as well as government institutions. The combination of personal support and innovative technology solutions makes CTM a reliable partner for modern travel management.
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
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Answers are based on the website and documents of Corporate Travel Management (CTM).
Customer Service
User-friendliness / Usability
Approval and workflow process
Functional depth for business travel
Customer reviews for Corporate Travel Management (CTM) appear mixed to rather negative overall, with clear weaknesses in customer service and administrative processes. On the positive side, its specialization in business travel and structured travel management are highlighted, while missing or error-prone workflows, lost approvals, and limited options such as code-sharing are criticized. CTM seems particularly suitable for companies looking for a focused solution for corporate travel and who find standardized processes more important than maximum flexibility or exceptionally strong support.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Corporate Travel Management (CTM) has implemented pioneering updates to its platforms to further increase the efficiency and sustainability of business travel. The innovations focus on the expanded integration of NDC content as well as improved analysis tools for precise monitoring of CO2 emissions. Through targeted optimization of the user interface, CTM increasingly addresses small and medium-sized enterprises and facilitates compliance with internal travel policies. These strategic measures sustainably strengthen CTM's market position in Europe and North America.
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