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Your IT in Best Hands: Grow Your Applications, Oracle Cloud, and Infrastructure Securely into the Future with Capgemini
Capgemini Managed Services is a leading global provider of IT outsourcing, cloud management, and technology services.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
Rue de Tilsitt 11, 75017 Paris, France
Employees
340000
Founded
1967
Management
Aiman Ezzat
Capgemini Managed Services is a leading global provider of IT outsourcing, cloud management, and technology services. Founded in 1967 and headquartered in Paris, France, the company supports global corporations and medium-sized enterprises in their digital transformation with over 340,000 employees. The comprehensive service portfolio spans Application Management Services (AMS), cloud infrastructure management (including AWS, Microsoft Azure, and Google Cloud), and modern Digital Workplace Services. A special focus is placed on intelligent industry solutions, Managed Security Services to defend against cyber threats, and specialized SAP and Salesforce operating concepts. Furthermore, Capgemini offers standardized managed services for business processes in finance, human resources (HR), and procurement. By adhering to the strictest international standards such as ISO 27001, ISO 9001, ISO 14001, as well as industry-specific certifications like ISO 13485 (medical technology), HIPAA, and GxP, Capgemini guarantees the highest level of compliance and data security. Its global presence is supported by multilingual support in German, English, French, and Spanish, among others.
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Service quality & project results
Customer service & support (response time, availability)
Professional competence & industry expertise
Flexibility & scalability of services
Customer reviews for Capgemini Managed Services (or Capgemini Services in the managed/outsourcing context) predominantly describe solid to good service quality, professional competence, and overall reliable project results, especially in larger, complex IT and cloud environments. Positive highlights include experience in enterprise setups, the availability of 24x5 support, and the ability to scale services globally; more critical views are sometimes directed at price levels, changing team compositions, and occasional communication or coordination issues, such as during holidays or peak phases. Capgemini Managed Services is particularly suitable for medium to large companies and corporations with complex IT landscapes looking for a globally positioned partner with broad technology and industry expertise, who are willing to accept a medium to higher price level for enterprise structures and comprehensive service coverage.
AI-generated summary
Capgemini is expanding its managed services portfolio through the increased integration of artificial intelligence (AIOps) and state-of-the-art cloud technologies. Through strategic partnerships with leading hyperscalers such as Microsoft and AWS, the company optimizes the IT infrastructure of major global clients. These innovations aim to place operational efficiency, business resilience, and sustainability goals at the center of application and infrastructure management. Global delivery centers enable seamless and scalable support across different time zones.
Latest updates
Since no social media mentions or source data were provided for this analysis, no content-based picture can be drawn. No statements can be made regarding specific praise or criticism of Capgemini's managed services. A reliable assessment of customer or user sentiment is not possible without a database.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.