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Your IT in the best hands: Securely grow your applications, Oracle Cloud, and infrastructure into the future with Capgemini
Capgemini Managed Services is a leading global provider of IT outsourcing, cloud management, and technology services.
Independent B2B performance index (0–100 points) for service providers. It is calculated mathematically and without subjective influence from four verified pillars: stability and experience, aggregated feedback from publicly available online sources, documented quality and industry certifications, and transparency about services and terms. Comparable with other service providers.
BenchTrust Index weighting: Stability & experience 20 points · Customer reviews 30 points · Quality & certification 25 points · Transparency about services & terms 25 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (26)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Rue de Tilsitt 11, 75017 Paris, France
Employees
340000
Founded
1967
Management
Aiman Ezzat
Capgemini Managed Services is a leading global provider of IT outsourcing, cloud management, and technology services. Founded in 1967 and headquartered in Paris, France, the company supports global corporations and medium-sized enterprises in their digital transformation with over 340,000 employees. The comprehensive service portfolio spans Application Management Services (AMS), cloud infrastructure management (including AWS, Microsoft Azure, and Google Cloud), and modern Digital Workplace Services. A special focus is placed on intelligent industry solutions, Managed Security Services to defend against cyber threats, and specialized SAP and Salesforce operating concepts. In addition, Capgemini offers standardized managed services for business processes in finance, human resources (HR), and procurement. By adhering to the strictest international standards such as ISO 27001, ISO 9001, ISO 14001, as well as industry-specific certifications like ISO 13485 (medical devices), HIPAA, and GxP, Capgemini guarantees the highest compliance and data security. Its global presence is backed by multilingual support in German, English, French, Spanish, and other languages.
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Service quality & project results
Customer service & support (response time, availability)
Technical competence & industry expertise
Flexibility & scalability of services
Customer reviews of Capgemini Managed Services (or Capgemini Services in a managed/outsourcing context) describe predominantly solid to good service quality, technical competence, and overall reliable project results, especially in larger, complex IT and cloud environments. Highlighted positively are the experience in enterprise setups, the availability of 24x5 support, and the ability to scale services globally; rated more critically are sometimes the price level, changing team compositions, and occasional communication or coordination issues, such as during holidays or peak phases. Capgemini Managed Services is particularly suitable for medium to large companies and corporations with a complex IT landscape looking for a globally positioned partner with broad technology and industry expertise, who are willing to accept a medium to higher price level for enterprise structures and comprehensive service coverage.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Capgemini is expanding its portfolio in the managed services sector through the increased integration of artificial intelligence (AIOps) and state-of-the-art cloud technologies. Through strategic partnerships with leading hyperscalers such as Microsoft and AWS, the company optimizes the IT infrastructure of large global clients. These innovations aim to place operational efficiency, business resilience, and sustainability goals at the center of application and infrastructure management. Global delivery centers enable seamless and scalable support across different time zones.
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