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Management simple, fast, and efficient. (9
Atera is a leading, cloud-based all-in-one IT management platform designed specifically for Managed Service Providers (MSPs) and internal IT departments.
Independent B2B performance index (0–100 points) for service providers. It is calculated mathematically and without subjective influence from four verified pillars: stability and experience, aggregated feedback from publicly available online sources, documented quality and industry certifications, and transparency about services and terms. Comparable with other service providers.
BenchTrust Index weighting: Stability & experience 20 points · Customer reviews 30 points · Quality & certification 25 points · Transparency about services & terms 25 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (800), Capterra (400)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Rothschild Boulevard 45, Tel Aviv-Yafo, Israel
Employees
350
Founded
2011
Atera is a leading, cloud-based all-in-one IT management platform designed specifically for Managed Service Providers (MSPs) and internal IT departments. Founded in 2011 and headquartered in Tel Aviv, Israel, the company employs around 350 people and serves over 12,000 customers in more than 120 countries. The platform consolidates essential IT tools into a single, intuitive user interface and manages over 3.5 million endpoints worldwide. Atera's core features include Remote Monitoring and Management (RMM), Professional Services Automation (PSA), an integrated helpdesk and ticketing system, and automated patch management. A key highlight is the deep integration of AI-powered automation, which enables IT teams to resolve up to 50% of Tier-1 tickets fully automatically. Atera stands out with its transparent, device-independent pricing model that allows unlimited device management. This helps IT professionals act proactively, increase service quality, and scale operations efficiently. With offices in the US, Romania, and the Netherlands, Atera offers global support and a comprehensive knowledge base for smooth onboarding.
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
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Answers are based on the website and documents of Atera.
Ease of Use & UI
Value for Money / Pricing Model
RMM & Remote Monitoring Features
Patch Management & Automation
Customers generally rate Atera as a user-friendly, attractively priced RMM and IT management solution that is quick to implement and offers good value for money. The ease of use and fair, user-based pricing model are particularly praised, while criticism focuses primarily on features perceived as immature or 'half-baked', limitations in patch management, and occasionally inconsistent or slow support. Atera is especially suitable for small to medium-sized MSPs and internal IT teams looking for an affordable, easy-to-use all-in-one platform and who can accept some functional compromises or maturing modules, but less so for large, highly standardized enterprise environments with very high functional and integration requirements.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Atera, a leading provider of IT management solutions for MSPs and IT departments, has significantly expanded its platform through deep AI integrations and new strategic partnerships. At the center of the latest updates is the Atera Copilot, which increases the efficiency of IT administrators through automated ticket creation and intelligent troubleshooting. In addition, the company is further expanding its global presence and compliance standards to meet the growing demands of enterprise customers in various regions.
Latest updates
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