Atera
Control made simple, fast, and efficient. (9
Atera is a leading, cloud-based all-in-one IT management platform designed specifically for Managed Service Providers (MSPs) and internal IT departments.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
Rothschild Boulevard 45, Tel Aviv-Yafo, Israel
Employees
350
Founded
2011
Overview
Atera is a leading, cloud-based all-in-one IT management platform designed specifically for Managed Service Providers (MSPs) and internal IT departments. Founded in 2011 and headquartered in Tel Aviv, Israel, the company employs around 350 people and serves over 12,000 customers in more than 120 countries. The platform consolidates essential IT tools into a single, intuitive user interface and manages over 3.5 million endpoints worldwide. Atera's core features include Remote Monitoring and Management (RMM), Professional Services Automation (PSA), an integrated helpdesk and ticketing system, and automated patch management. A key highlight is the deep integration of AI-powered automation, which enables IT teams to resolve up to 50% of Tier 1 tickets fully automatically. Atera stands out with its transparent, device-independent pricing model that allows unlimited device management. This helps IT professionals act proactively, improve service quality, and scale operations efficiently. With offices in the US, Romania, and the Netherlands, Atera offers global support and a comprehensive knowledge base for smooth onboarding.
Services
Compliance & security
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
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Usability & UI
Value for Money / Pricing Model
RMM & Remote Monitoring Features
Patch Management & Automation
Summary of customer feedback
Overall, customers rate Atera as a user-friendly, attractively priced RMM and IT management solution that is quick to implement and offers good value for money. The ease of use and fair, user-based pricing model are particularly praised, while criticism focuses mainly on features perceived as immature or 'half-baked', limitations in patch management, and sometimes inconsistent or slow support. Atera is best suited for small to medium-sized MSPs and internal IT teams looking for an affordable, easy-to-use all-in-one platform and willing to accept some functional compromises or maturing modules, but less so for large, highly standardized enterprise environments with very high functional and integration requirements.
AI-generated summary
🚀 Product updates & press releases
Atera, a leading provider of IT management solutions for MSPs and IT departments, has significantly expanded its platform through deep AI integrations and new strategic partnerships. At the center of the latest updates is the Atera Copilot, which increases the efficiency of IT administrators through automated ticket creation and intelligent troubleshooting. In addition, the company continues to expand its global presence and compliance standards to meet the growing requirements of enterprise customers in various regions.
- •Introduction of Atera Copilot: Integration of advanced AI features for automated ticket resolution and IT process optimization.
- •Target group-specific enhancements: Tailored features for Managed Service Providers (MSPs) and internal IT departments to scale their operations.
- •Strategic Alliances: New integrations with leading security and software partners to strengthen the overall IT ecosystem.
- •Global Reach and Compliance: Continuous adaptation to international security and data privacy standards for global market segments.
Latest updates
📰 Social media feedback about the product
No social media mentions or specific data were provided for analysis. Since there is no concrete content, customer feedback, or discussion topics, no content evaluation or trend analysis can be conducted for Atera. The assessment therefore remains neutral due to the lack of data.
- •No social media data or text segments were provided for analysis.
- •An evaluation of features, praise, or criticism is not possible due to the lack of data.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.
See Atera in action
Atera's ultimate platform walkthrough