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More time for what matters: Payroll, talent, and time perfectly united in one HR platform.
ADP (Automatic Data Processing, Inc.) is a leading global provider of cloud-based solutions in human capital management (HCM) and HR services.
Independent B2B performance index (0–100 points) for service providers. It is calculated mathematically and without subjective influence from four verified pillars: stability and experience, aggregated feedback from publicly available online sources, documented quality and industry certifications, and transparency about services and terms. Comparable with other service providers.
BenchTrust Index weighting: Stability & experience 20 points · Customer reviews 30 points · Quality & certification 25 points · Transparency about services & terms 25 points. Without reviews a neutral average is used; a few reviews move it only slightly
Review data basis: G2 (11294)
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
Headquarters
Adp Boulevard 1, 07068 Roseland, United States
Employees
64000
Founded
1949
Management
Hobson Jane
ADP (Automatic Data Processing, Inc.) is a leading global provider of cloud-based solutions in human capital management (HCM) and HR services. Founded in 1949 and headquartered in Roseland, New Jersey, the company today supports over one million clients worldwide with around 64,000 employees in optimizing their HR processes. ADP's comprehensive service portfolio bundles all central HR functions into integrated, cloud-based platforms. Core services include global payroll, HR services, talent management, time and attendance, as well as benefits and tax administration. In addition, ADP offers specialized HR consulting, outsourcing services, and advanced analytics tools within the HCM environment to enable data-driven decisions. As a globally operating provider, ADP places the highest value on data security and compliance. The company holds comprehensive certifications, including ISO 9001, ISO/IEC 27001, ISO/IEC 27701, as well as SOC 1 and SOC 2 Type 2 reports. The solutions are highly scalable and are suitable for micro-businesses as well as multinational corporations.
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Answers are based on the website and documents of ADP.
Payroll and HR functionality (payroll, time & absence management)
User-friendliness & self-service (web & mobile app)
Customer service / support
Reliability & stability (accuracy, uptime)
Customer reviews of ADP (including Workforce Now, GlobalView, Payroll Services, and the Mobile App) paint an overall positive picture regarding core features and reliability, but frequently criticize implementation and support processes. Particularly praised are the strong payroll and HR functionality, real-time insights into time & labor data, digital payslips, and easy mobile access, while users see room for improvement in customer service, the onboarding phase, deep system complexity, and sometimes costs. ADP is primarily suitable for medium to large companies with more complex payroll/HR requirements that value scalable, feature-rich, and audit-proof payroll and time management, and are willing to invest in professional implementation and ongoing support.
AI-generated summary
BenchTrust takes the average rating and review count from the review platforms listed. BenchTrust does not itself verify whether individual reviews come from actual customers; according to the platforms, they apply their own verification procedures.
ADP is expanding its portfolio through technological innovations and strategic partnerships to specifically optimize global HR processes. The focus is on introducing AI-powered features such as "ADP Assist" to increase efficiency in HR management, as well as the continuous global expansion of payroll services. Through improved system integrations, the provider targets both multinational corporations and medium-sized enterprises across various geographical regions. These strategic updates sustainably strengthen compliance and user-friendliness in the international HR environment.
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