Inhalte werden geladen...
With AI power from design to support
USU IT Service Management (a business unit of USU Software AG, founded in 1977 and publicly listed, with headquarters in Möglingen) offers a comprehensive, AI-powered software suite for digitizing, automating, and optimizing IT and service processes.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
71696 Moeglingen, Germany
Employees
750
Founded
1977
Management
Benjamin Strehl
USU IT Service Management (a business unit of USU Software AG, founded in 1977 and publicly listed, with headquarters in Möglingen) offers a comprehensive, AI-powered software suite for digitizing, automating, and optimizing IT and service processes. With around 750 employees worldwide, the company supports over 1,200 customers in managing complex IT challenges. USU's Enterprise Service Management (ESM) platform covers the entire lifecycle of IT services—from service design and delivery to operations and support. Core features include IT Service Management (ITSM), IT Asset Management (ITAM), Software Asset Management (SAM), and Cloud and FinOps Management. A key focus is on the integration of artificial intelligence, such as AI chatbots and intelligent knowledge bases, which revolutionize customer service and internal support. In addition, USU strengthens IT resilience and governance through integrated GRC (Governance, Risk & Compliance) solutions that help companies comply with standards like ISO 27001 as well as regulatory requirements like NIS2 and DORA. The USU Group is certified according to ISO 27001, guaranteeing the highest security standards in SaaS operations.
Ask about pricing, features, integrations, or comparisons. Our AI assistant can help with up-to-date information.
Feature Set & Modularity (ITIL processes, ESM, self-service)
Customizability & Integration Capabilities
User Friendliness of the Interface
Support & Consulting by USU/Partners
User reviews of USU IT Service Management present a highly positive picture of a feature-rich, flexibly customizable enterprise ITSM system that bundles numerous ITIL processes, enterprise service management, and self-service into a central platform. The extensive range of features, deep customizability, integration capabilities, and expert support and consulting services are particularly praised. However, implementation and customization are perceived as demanding and complex, and the pricing/licensing level is on the higher end. The tool is primarily suitable for medium to large enterprises and organizations with mature or growing ITSM/ESM requirements looking for a flexible, scalable platform with strong consulting support and willing to invest the necessary resources for implementation and operation.
AI-generated summary
Current product updates for USU IT Service Management focus on accelerating digital transformation through advanced AI integrations. With optimized features in automated ticket processing and an improved cloud infrastructure, the offering specifically targets upper mid-market companies and international corporations. Strategic partnerships in Europe and continuous ITIL 4 compliance also ensure flexible and future-proof integration into existing IT landscapes.
Source: Publicly available product updates or press releases from USU IT Service Management.
This section will soon show highlights from social networks, including community perspectives, trends, and recurring topics.