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Understand your customers at every touchpoint – simple, direct, and in real time.
Wootric offers a modern customer experience platform for real-time measurement of NPS, CSAT, and CES.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
Sansome St 233, 94104 San Francisco, United States
Employees
Not specified
Founded
2013
Founded in 2013, Wootric is a US-based provider of customer experience management software headquartered in San Francisco, California. The company offers a specialized platform for collecting and analyzing customer feedback in real time. At the core of the solution are lightweight micro-surveys designed to measure established metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). The platform enables digital and cloud-based businesses to gather feedback directly at critical touchpoints along the customer journey. This can be done via in-app surveys in web and mobile applications, email, or SMS. With native SDKs for iOS and Android, as well as a web SDK, the solution integrates seamlessly into existing applications. Furthermore, interfaces to platforms like Segment, mParticle, and Salesforce, along with automations via Zapier, support smooth data flow into existing CRM and support systems. Wootric was acquired by InMoment in January 2021 and has since been operated as part of the InMoment portfolio. The software helps companies sustainably increase customer retention, prioritize product improvements based on data, and systematically optimize Customer Lifetime Value.
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
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Ease of use
Customer service
Implementation/Integration
Survey/Feedback features
Available sources indicate that Wootric is primarily valued for its feedback collection, NPS/CSAT/CES surveys, and AI-powered text analysis. Its main strengths are the easy collection of customer feedback and its transformation into actionable insights; its price/cost profile is not clearly described as a potential weakness in the available sources. Wootric is particularly suitable for SaaS and product-oriented teams looking to systematically measure and evaluate customer feedback across the entire lifecycle.
AI-generated summary
Wootric, a leading customer feedback management platform, continuously focuses on expanding its AI-powered text analysis and seamless software integrations. Through targeted product updates, the platform enables B2B companies to evaluate customer feedback in real time directly via channels such as Salesforce, Slack, and Intercom. Additionally, Wootric is strengthening its global presence and compliance standards to serve international enterprise customers in a privacy-compliant manner. The latest developments underscore the goal of translating qualitative customer insights directly into operational actions.
Source: Publicly available product updates or press releases from Wootric.
No social media mentions or feedback data for Wootric were provided in the prompt. Without this database, a content-based analysis of praise, criticism, or use cases is not feasible. Therefore, no statements can be made regarding specific trends or user perceptions.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.