Smartsheet
Plan smarter, scale faster: Your central AI work management for projects and processes
Smartsheet is a cloud-based platform for intelligent work and project management.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
200 108th Ave NE, 98004-5060 Bellevue, United States
Employees
3300
Founded
2005
Management
Jonathon Obryan
Overview
Smartsheet is a leading, cloud-based platform for intelligent work management and collaborative project management. Founded in 2005 in Bellevue, Washington, the company and its approximately 3,300 employees help organizations worldwide efficiently plan, capture, manage, and automate work processes. The platform combines the familiar structure of spreadsheets with powerful no-code tools, AI-driven features, and automated workflows. Smartsheet enables centralized project and portfolio management, including milestone planning, resource management, and real-time reporting. Thanks to seamless integrations into existing IT ecosystems, the solution scales flexibly. The system meets the highest security and compliance standards, as evidenced by certifications such as ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, SOC 2 (Type II), and SOC 3. The platform is also GDPR-compliant. Smartsheet is used by over 85% of Fortune 500 companies to optimize cross-team collaboration and drive innovation faster.
Core features
Compliance & security
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Flexibility & feature set (project/work management, automation, reports)
User interface & operating concept in spreadsheet format
Collaboration & teamwork (sharing, co-editing, comments)
Learning curve & complexity for advanced features
Summary of customer feedback
Customers rate Smartsheet overall predominantly positively, viewing the solution as a powerful, highly flexible platform for project and work management with a familiar spreadsheet interface. The extensive range of features (automations, reports, multiple views), collaboration options, and suitability for cross-team and cross-departmental work are highly praised. Users cite a steep learning curve for more complex setups and, depending on the use case, a pricing structure perceived as higher as key weaknesses. Smartsheet is particularly suitable for medium to large companies and teams looking to map structured, scalable workflows across multiple projects while seeking a flexible, spreadsheet-based solution with strong collaboration and automation features.
AI-generated summary
🚀 Product updates & press releases
Smartsheet has introduced significant platform updates focusing on artificial intelligence, global scalability, and advanced security features for enterprise customers. By integrating new AI-powered analysis tools, teams can evaluate complex datasets faster and design automated workflows more efficiently. In addition, the company is strengthening its presence in Europe with local data residency options to meet strict compliance requirements. These innovations are primarily aimed at IT decision-makers and global project teams requiring a highly secure and collaborative work environment.
- •Introduction of new AI features for automated data analysis and formula creation directly within spreadsheet structures.
- •Expansion of regional cloud infrastructure in Europe to ensure strict compliance and data protection standards.
- •Improved administrative control functions and security features for large global corporations (enterprise segment).
- •Optimization of strategic partnerships for seamless integration into existing IT ecosystems such as Microsoft and AWS.
Source: Publicly available product updates or press releases from Smartsheet.
📰 Social media feedback about the product
No social media mentions or specific datasets were provided for Smartsheet for this analysis. Due to this lack of data, no content topics, specific praise or criticism, or open questions can be analyzed. A well-founded assessment of sentiment or usage scenarios is therefore not possible.
- •No data or mentions were submitted for evaluation.
- •An analysis of features, target groups, or competitive comparisons is not feasible due to the lack of data.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.
See Smartsheet in action
Smartsheet Overview