Reputation.com

Name: Reputation.com
Brand: Reputation.com
Rating: 3.6 (2602 reviews)

More feedback, better reviews, measurable growth: Your entire customer journey on one platform.

Reputation.com is a leading AI-powered platform for reputation and customer experience management.

BenchTrust Score:71/100

Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.

Overview

Reputation.com (founded in 2006, headquartered in San Ramon, USA) is a leading global, AI-powered SaaS platform for reputation and customer experience management. With around 700 employees, the company specifically helps multi-location businesses optimize their online visibility and customer interactions across all digital touchpoints. The platform consolidates feedback channels such as online reviews, social media interactions, and customer surveys into a centralized dashboard. Using a highly sophisticated, AI-powered product stack, Reputation.com analyzes large volumes of public and private feedback to deliver predictive insights and precisely measure customer sentiment. Core features include specialized tools such as the 'Review Booster' for active generation of customer reviews, as well as comprehensive monitoring and response tools. By seamlessly managing the entire customer journey – from initial search to conversion and operational improvements – the solution helps companies strengthen customer trust and drive sustainable growth. The platform is available in multiple languages, including German and English, and is led by CEO Joe Burton.

Core features

Integrated SaaS platform for reputation and customer experience management along the entire customer journey.Core

Reviews & Review Booster tools to generate reviews and manage responses for measurable growth.

Tools to monitor, manage, and respond to online reviews, social media, and surveys, as well as analyze customer sentiment.

AI-powered product stack to analyze large volumes of public and private feedback for predictive insights.

Scalable features to manage millions of reviews, surveys, and social media interactions across hundreds of thousands of locations.

Compliance & security

No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.

Ask the AI assistant on this page for current compliance and security details. It researches live information from publicly available sources.

Contact the provider

www.reputation.com

Supported languages

🤖 AI assistant for Reputation.com

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💬 Customer feedback summary

75% mention this

Centralized management of reviews & listings (all-in-one platform)

65% mention this

Scalability for multi-location businesses

55% mention this

Reporting & reputation metrics (e.g., Rep Score)

50% mention this

Feature set & complexity of the platform

Summary of customer feedback

Customers predominantly view Reputation.com as a powerful, centralized platform for managing reviews, listings, and surveys across many locations, with strong reporting and reputation metrics. The main strengths lie in its scalability for large multi-location enterprises and its comprehensive feature set, while the higher price level and complexity are perceived as clear weaknesses, particularly for smaller businesses or single-location operations. Reputation.com is especially suitable for enterprise brands with many branches or locations (e.g., dealer groups, clinic and franchise networks) that require centralized, data-driven reputation management.

AI-generated summary

📰 News & community feedback

🚀 Product updates & press releases

Reputation has expanded its reputation and customer experience management platform with new artificial intelligence features and strategic integrations. The innovations aim to centralize and automate customer interactions across various channels such as messaging services and review portals. Targeted enhancements for industries such as automotive, retail, and healthcare enable globally operating companies to analyze customer feedback more precisely. These updates strengthen the platform's market position as a comprehensive SaaS solution for customer feedback management.

•Introduction of AI-powered tools for automated analysis of customer reviews and generation of personalized response suggestions.
•Expansion of messaging integrations, including WhatsApp, to simplify direct communication between businesses and customers.
•Industry-specific dashboards for the automotive, retail, and healthcare sectors for targeted performance measurement.
•Optimization of the 'Reputation Score' for more precise real-time analysis of online visibility and customer satisfaction compared to competitors.
•Expansion of global partnerships for improved synchronization of location data on platforms such as Google, Bing, and social networks.

Source: Publicly available product updates or press releases from Reputation.com.

📰 Social media feedback about the product

Since no social media mentions or data for reputation.com were provided for analysis, no concrete feedback can be evaluated. There is no information about specific topics, praise, criticism, or open questions from Reddit or X/Twitter discussions. An objective assessment of the user experience is therefore not possible without speculation.

•No mentions or social media data provided for evaluation.
•Specific features, criticisms, or comparisons with competitors cannot be identified due to the lack of data.

Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.

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