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Precise feedback directly in your app – at the right time, in the right place.
Refiner is a specialized in-app survey platform for web and mobile apps.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
Rue de Penthievre 10, 75008 Paris, France
Employees
8
Founded
2019
Refiner is a specialized customer feedback and in-app survey platform founded in 2019 and headquartered in Paris, France. The company offers a highly sophisticated software solution for web and mobile app providers, particularly in the SaaS, fintech, edtech, and online marketplace sectors. With a focused team, Refiner enables product, marketing, and customer success teams to deploy precisely timed microsurveys directly within their applications. The platform stands out for its advanced targeting and segmentation features, allowing users to be surveyed in a highly targeted manner. It supports common feedback metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and Product-Market Fit (PMF) analyses. Thanks to native SDKs for iOS, Android, React Native, and Flutter, the solution integrates seamlessly into mobile apps. A key advantage of Refiner is the real-time synchronization of collected data with popular CRM, analytics, and customer data platforms. Additionally, the platform offers a REST API for flexible data export as well as AI-powered auto-tagging of open-text responses. Refiner helps companies worldwide gather valuable customer insights contextually and make data-driven product decisions.
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
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Targeted in-app surveys & microsurveys
Ease of use & setup
Integration into SaaS/product stack (events, attributes, SDKs)
Analytics & segmentation (NPS/CSAT/CES evaluation)
Customers rate Refiner predominantly positively, especially for its targeted in-app microsurveys, simple implementation, and good adaptability to SaaS use cases. The targeted triggers based on events and user attributes, as well as the solid evaluation of NPS, CSAT, and similar metrics, are particularly praised, while there is occasional criticism or mixed feedback regarding pricing based on Monthly Active Users and the limited feature set compared to large enterprise suites. Refiner is particularly suitable for product-driven B2B SaaS and digital product teams (Product, Growth, Customer Success) looking for a lean, in-app-centric feedback tool with strong segmentation and a great developer experience, without the overhead of a massive enterprise feedback platform.
AI-generated summary
Refiner, a leading platform for customer feedback surveys in the SaaS sector, has introduced key product updates and functional enhancements to further optimize user data collection. The focus is on refined targeting options for in-app surveys as well as deeper integration into existing B2B tech stacks. These innovations enable product and customer success teams to analyze customer behavior more precisely and make data-driven decisions in real time.
Source: Publicly available product updates or press releases from Refiner.
There are no social media mentions for 'refiner' available for analysis. Since no concrete data or feedback from Reddit or X/Twitter was provided, a content evaluation cannot be performed. An assessment of specific topics, praise, or criticism is not possible due to the lack of a database.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.