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Every piece of feedback is an opportunity: With intelligent CX analysis and expert services to measurably better experiences for customers and employees.
InMoment is a global leader in customer experience (CX) software and a pioneer in Experience Improvement (XI).
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
1240 E Stringham Ave, 84106-1008 Salt Lake City, United States
Employees
1500
Founded
2002
Management
Martin Schneider
InMoment is a global leader in customer experience (CX) software and a pioneer in Experience Improvement (XI). Founded in 2002 and headquartered in Salt Lake City, USA, the company employs around 1,500 people and helps over 3,000 brands in 95 countries analyze customer and employee data profitably. InMoment's cloud-based, AI-powered Experience Hub platform aggregates structured and unstructured data from a wide variety of channels – such as surveys, social reviews, chat transcripts, and support tickets. The solution is divided into three core areas: the Customer Experience (CX) Cloud to optimize customer retention, the Employee Experience (EX) Cloud to increase employee engagement, and the Market Experience (MX) Cloud for deep market research. By leveraging artificial intelligence and Natural Language Processing (NLP), InMoment delivers deep analysis and actionable insights in real time. The technology is complemented by strategic consulting services. The company is certified to ISO 27001 and SOC 2 and ensures compliance with GDPR guidelines, guaranteeing the highest level of data security for global enterprise customers.
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User-friendliness of the platform
Dashboards & reporting
Integrations & data connectivity
Customer support & implementation team
Customer reviews of InMoment primarily emphasize a user-friendly interface and powerful dashboards that make it easy to evaluate customer feedback. Key strengths are considered to be the dedicated customer support and assistance with implementation and program design, while the effort required for more complex configurations and the pricing level are rated rather neutrally to cautiously by some users. InMoment is particularly suitable for medium to large enterprises looking to build or scale a professional experience management or Voice of the Customer program with a strong consulting component and comprehensive analytics.
AI-generated summary
InMoment has significantly expanded its integrated Experience Intelligence (XI) platform with advanced AI capabilities and strategic partnerships to enable B2B and B2C companies to conduct more precise customer analytics. Through the integration of generative AI, unstructured data can now be evaluated faster, directly optimizing the customer experience. In addition, the company is strengthening its global presence through targeted collaborations and improved compliance standards in highly regulated industries. These innovations allow target audiences worldwide to translate customer feedback into measurable actions in real time.
Source: Publicly available product updates or press releases from InMoment.
Since no social media mentions or data were provided for InMoment for this analysis, no qualitative evaluation can be performed. No concrete statements can be made about specific topics, praise, criticism, or open questions. The data basis is non-existent, which is why a neutral assessment is made.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.