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Seamlessly integrated feedback: Real-time insights directly in your daily tools thanks to a smart API.
GetFeedback is a mobile-optimized platform for customer experience and feedback management.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
Mission Street 123, 94105 San Francisco, United States
Employees
4
Founded
2013
GetFeedback is a leading customer experience (CX) and feedback management platform founded in 2013 by former Salesforce executives, with headquarters in San Francisco. Designed specifically for a mobile world, the cloud-based solution enables companies worldwide to flexibly capture, deeply analyze, and directly act on customer and employee feedback. A key USP of GetFeedback is its seamless and deep integration into existing CRM systems, particularly the Salesforce ecosystem. This allows surveys to be triggered automatically and the resulting insights to be transferred directly into teams' daily workflows and customer databases. In addition to native Salesforce connectivity, the platform offers a modern, RESTful JSON-based reporting API via HTTPS, giving developers flexible access to all feedback data. GetFeedback is ideal for companies of all sizes looking to systematically measure customer satisfaction (CSAT, NPS), increase customer engagement, and ensure a consistent, brand-aligned customer journey. Despite a small core employee count according to registry data, the company operates as a globally established standard in CX surveys.
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
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User-friendliness & intuitive interface
Mobile optimization & responsive design
Integrations (Salesforce & other tools)
Reporting & analysis features
Customers rate GetFeedback predominantly positively, with the user-friendly, mobile-optimized interface and tight integrations (especially with Salesforce) frequently highlighted. Key strengths are the easy creation of surveys for mobile users and seamless embedding into existing CRM processes, while price, a sometimes complex setup, and limited analysis depth are mentioned as weaknesses. GetFeedback is particularly suitable for companies that want to capture customer feedback along the customer journey in Salesforce or similar systems and deploy it on mobile devices, such as in B2C and service environments with many touchpoints.
AI-generated summary
GetFeedback, a leading customer experience platform by SurveyMonkey, focuses on optimizing feedback loops directly within CRM systems. Recent product updates focus on deeper integration of multi-channel surveys and improved real-time analytics. These developments are specifically targeted at B2B companies looking to increase customer satisfaction globally through data-driven insights, with agile features and privacy-compliant processes at the core.
Source: Publicly available product updates or press releases from GetFeedback.
Since no social media mentions or specific data were provided for GetFeedback, no content analysis can be performed. There is therefore no usable information regarding praise, criticism, or specific user questions. Without a corresponding database, a qualitative or quantitative assessment of the platform is not possible.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.