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Every touchpoint counts: Capture, understand, and scale customer feedback in real time.
eTrusted is a cloud-based SaaS platform by Trusted Shops for capturing and managing customer feedback in real time.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
Cologne, Germany
Employees
Not specified
Founded
2019
eTrusted is a modern, cloud-based experience feedback platform (SaaS) operated by the renowned Trusted Shops AG. Launched in 2019, the solution serves as the technological successor to the classic 'My Trusted Shops' review management, enabling companies to capture, structure, and evaluate authentic customer feedback in real time. The platform is characterized by its high scalability and flexibility. Companies can collect customer feedback at various digital touchpoints along the entire customer journey. All incoming reviews, surveys, and ratings can be efficiently managed, moderated, and analyzed via a central, web-based Control Centre. Through seamless integration into existing system landscapes, eTrusted helps brands transparently measure customer satisfaction, sustainably strengthen online reputation, and make informed, data-driven decisions to optimize the customer experience. The platform is standardized yet highly configurable, allowing it to adapt flexibly to the individual requirements of companies of various sizes. eTrusted supports German and English as standard and offers developers comprehensive APIs for easy system integration.
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
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The eTrusted feedback platform has received functional enhancements to optimize the collection and analysis of customer reviews for B2B and B2C companies. New interfaces and improved system integrations for leading e-commerce platforms further simplify the automated review invitation process. In addition, advanced analysis tools have been implemented, providing merchants with deeper insights into customer satisfaction and ensuring compliance with current EU directives. These updates strengthen eTrusted's position as a legally compliant SaaS solution in the European market.
Source: Publicly available product updates or press releases from eTrusted.
No specific social media mentions or feedback data regarding eTrusted were provided. Since no content statements are available for analysis, no evaluation of topics, praise, or criticism can take place. The sentiment is classified as neutral due to the lack of a database.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.