Document360
Your knowledge, perfectly structured: The AI-powered documentation platform for secure, findable, and collaborative content.
Document360 is an AI-powered knowledge base platform from the United Kingdom.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
Edgington Way 35, DA14 5BH, United Kingdom
Employees
Not specified
Founded
2017
Overview
Document360 is a leading, AI-powered knowledge base and documentation platform founded in 2017 and headquartered in the United Kingdom (Sidcup, England). The SaaS solution enables companies of all sizes to create, manage, and publish structured, searchable, and secure online documentation for internal and external audiences. The platform stands out with a variety of modern features, including a powerful editor, version control, automated workflows, and a duplicate detector. A special focus is placed on artificial intelligence: Document360 offers AI-powered search capabilities, an intelligent chatbot for support use cases, automatic article creation from prompts or videos, as well as AI-generated summaries and SEO metadata. For data security and compliance, Document360 is certified to ISO 27001:2022 and SOC 2 Type II, and fully complies with GDPR requirements. The platform is ideal for creating help portals, user manuals, standard operating procedures (SOPs), and internal wikis to sustainably optimize knowledge management in organizations.
Core features
Compliance & security
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Ease of Use & UI
Editor & Content Management (Versioning, Structuring)
Search Function & Content Findability
Customer Service & Support Team
Summary of customer feedback
In customer reviews, Document360 is rated predominantly positively: users particularly highlight the user-friendly interface, the powerful editor with clear structuring and versioning, and the good search function. Key strengths are considered to be the specialization in knowledge bases and self-service documentation, as well as responsive, helpful support; criticism is occasionally directed at the pricing model and the range of features in the cheaper plans. Overall, Document360 is particularly suitable for companies looking to build and scale a professional, structured, and easily maintainable knowledge base for customers or internal teams, such as SaaS providers, support teams, and product documentation departments.
AI-generated summary
🚀 Product updates & press releases
Document360 has modernized its SaaS knowledge base platform with significant AI features and advanced integrations to optimize collaborative documentation. With the introduction of the AI assistant "Eddy," search and content creation are significantly simplified for global B2B enterprises. In addition, new security and compliance standards, along with improved API documentation tools, strengthen its positioning in the enterprise segment.
- •Introduction of "Eddy," an AI-powered assistant for automated responses to user queries and support with text creation.
- •Expansion of localization and translation features to optimize targeting of international markets.
- •Enhancement of API documentation features for improved integration into existing developer workflows.
- •Security updates in the enterprise area through expanded Single Sign-On (SSO) options and precise role permissions.
- •Optimized connectivity through deeper integrations with third-party tools such as Slack, Microsoft Teams, and popular helpdesk systems.
Source: Publicly available product updates or press releases from Document360.
📰 Social media feedback about the product
No social media mentions or specific data were provided for the analysis of Document360. Therefore, it is not possible to provide a content evaluation, identify specific praise or criticism, or analyze open user questions. Without a corresponding database, a reliable picture of user perception cannot be drawn.
- •No social media data from Reddit or X/Twitter was provided for evaluation.
- •An analysis of features, target groups, or competitive comparisons is not possible due to the lack of data.
- •The sentiment trend is classified as neutral in strict compliance with the rules.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.
See Document360 in action
AI-Powered Knowledge Base Software: Create SOPs, Knowledge Bases and Manuals | Document360