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Hear voices, understand customers, drive success – your complete solution for feedback and CX
Delighted is an easy-to-use self-service platform for customer experience management.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
Provo, United States
Employees
33
Founded
2013
Management
Delighted Staffing
Founded in 2013, Delighted is a US-based provider of customer experience (CX) software headquartered in Provo, Utah. Acquired by Qualtrics in 2018, the company offers an intuitive self-service platform for experience management. Delighted enables organizations of all sizes—from startups to global enterprises—to gather real-time feedback from customers, employees, and product users. The platform stands out for its ease of use, allowing users to create and distribute surveys quickly without deep technical expertise. Core features include a flexible Survey Maker for tailored questionnaires as well as specialized Net Promoter Score (NPS) software. Pre-built templates and integrated analysis tools allow for immediate evaluation of results as soon as feedback is received. With around 33 employees, Delighted supports over 10,000 organizations worldwide in continuously measuring and improving customer satisfaction.
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
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User-friendliness & simple setup
NPS/CSAT/CES survey functionality
Speed & reliability of the platform
Integrations & automation (e.g., HubSpot)
Customer reviews of Delighted paint a highly positive picture overall: the solution is praised primarily for its user-friendliness, very simple setup, and reliable NPS/CSAT/CES collection. Key strengths include the fast path from account creation to the first live survey, a clear focus on experience metrics, and solid integrations (e.g., HubSpot). However, recurring criticisms point to limited survey logic, restricted design options, and limits on high response volumes. Delighted is particularly suited for small to medium-sized teams and B2B companies looking to easily capture and analyze customer or employee feedback using NPS/CSAT/CES, but is less ideal for complex, highly customized, or very large-scale feedback programs.
AI-generated summary
Delighted, a Qualtrics subsidiary, has introduced strategic updates to optimize the collection and analysis of customer feedback in the B2B sector. The focus is on integrating advanced AI technologies for automated, real-time analysis of customer voices. Additionally, the partner network has been expanded through improved interfaces to leading CRM and collaboration platforms to target global audiences even more effectively.
Source: Publicly available product updates or press releases from Delighted.
No social media mentions or specific data for 'Delighted' were provided. Without this data basis, a content analysis of praise, criticism, or discussion topics is not possible. Consequently, no trends or specific use cases can be identified.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.