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Real-time feedback that inspires: Drive daily success for your team with AI and automated NPS.
AskNicely is a globally operating customer experience platform founded in 2014 and headquartered in Portland, Oregon.
Independent B2B performance index (0–100 points). It is calculated mathematically and without subjective influence from four verified pillars: company stability, aggregated feedback from publicly available online sources, documented compliance certifications, and operational transparency.
Headquarters
1120 Southeast Madison Street, 97214 Portland, United States
Employees
57
Founded
2014
Management
Tony Ward
AskNicely is a globally operating customer experience platform founded in 2014 and headquartered in Portland, Oregon. The company employs around 57 people and specializes in optimizing the customer experience (CX) for service-oriented businesses with direct customer contact (frontline teams). The platform is based on the proven Net Promoter Score (NPS) framework and uses artificial intelligence to capture real-time feedback from customers and translate it into concrete, daily action steps for employees. Core features of the 'Frontline Success Platform' include automated feedback collection across various channels, mobile and web-based dashboards, and integrated coaching and recognition tools for employees. By linking customer satisfaction with operational metrics, AskNicely helps over 1,300 brands worldwide – particularly in industries such as retail, hospitality, healthcare, and financial services – to strengthen customer loyalty, increase revenue, and ensure service quality across multiple locations.
No verified certifications (such as ISO 27001 or SOC 2) are currently listed for this provider. Information about compliance with standards such as GoBD or GDPR may still be available.
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User-friendliness & interface
NPS/feedback collection & survey functionality
Integrations & automation (e.g., CRM, helpdesk)
Reporting & dashboards
Customer reviews of AskNicely paint a highly positive picture overall: the solution is praised primarily for its ease of use, strong NPS/feedback collection, and good automation with existing systems. Users cite the intuitive interface, flexible survey workflows, extensive integrations, and responsive support as main strengths, while weaknesses mentioned are the pricing level for smaller teams and sometimes complex reporting options. AskNicely is particularly suitable for customer-centric B2B and service companies that want to systematically capture NPS and customer feedback, distribute it automatically, and integrate it into existing CRM and service processes.
AI-generated summary
AskNicely, a leading provider in the customer experience (CX) space, is focusing increasingly on empowering frontline service employees with its latest updates. By linking real-time feedback, mobile coaching, and recognition features, the platform specifically addresses decentralized service industries. Alongside technological product improvements, global scalability and seamless system integrations are at the center of the company's development.
Source: Publicly available product updates or press releases from AskNicely.
Since no social media mentions or data on AskNicely were provided for the analysis, a content evaluation is currently not possible. No statements can be made about specific topics, praise, criticism, or open questions. The data basis is therefore insufficient for a qualitative assessment.
Source: Publicly available social media posts (X/Twitter, LinkedIn, Reddit) from the last 12 months. The opinions shown come from users and do not represent BenchTrust's assessment.